AIOps in Action: Incident Prediction and Root Cause Automation Training Course

Introduction to Predictive AIOps

• Overview of predictive analytics applications in IT operations
• Data sources utilized for prediction (logs, metrics, events)
• Core concepts in time-series forecasting and anomaly detection

Designing Incident Prediction Models

• Labeling historical incidents and system behavior patterns
• Selecting and training appropriate models (e.g., LSTM, Random Forest, AutoML)
• Assessing model performance and managing false positives

Data Collection and Feature Engineering

• Ingesting and aligning log and metric data for model input
• Extracting features from both structured and unstructured data
• Managing noise and missing data within operational pipelines

Automating Root Cause Analysis (RCA)

• Utilizing graph-based correlation for services and infrastructure
• Leveraging ML to infer probable root causes from event chains
• Visualizing RCA findings through topology-aware dashboards

Remediation and Workflow Automation

• Integrating with automation platforms (e.g., Ansible, Rundeck)
• Initiating rollbacks, restarts, or traffic redirection automatically
• Auditing and documenting automated interventions

Scaling Intelligent AIOps Pipelines

• Applying MLOps for observability: retraining and model versioning
• Executing predictions in real-time across distributed nodes
• Best practices for deploying AIOps in production environments

Case Studies and Practical Applications

• Analyzing real incident data using predictive AIOps models
• Deploying RCA pipelines with both synthetic and production data
• Review of industry use cases: cloud outages, microservices instability, network degradations

Summary and Next Steps