Course Outline
- Core principles of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance structures
- ITIL Guiding Principles
- Value chains, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management, including AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This program is specifically intended for:
- Professionals holding a valid ITIL® 4 Foundation certification
The course readies participants for the official ITIL® 5 Foundation Bridge certification exam, which is integrated into the training program. Achieving this certification validates an updated grasp of the ITIL framework and bolsters ongoing career advancement in service management.
Participant readiness
A valid ITIL® 4 Foundation certificate is the sole requirement. No further preparatory work is expected prior to joining the session.
Assessment procedure
An exam voucher, valid for six months, is provided to allow flexibility in scheduling. Following the training, participants will receive guidance on registering for the exam. The scheduling is managed directly via the PeopleCert platform using a personal account. The assessment is conducted online with remote proctoring, where a PeopleCert proctor oversees the session through a webcam and secure link. Prior to starting, candidates must verify their identity and display their surroundings to adhere to examination protocols.
Exam specifics
- Duration: 30 minutes
- Format: Multiple-choice questionnaire (20 items)
- Passing threshold: 65% (minimum of 13 correct responses)
- Resources: Closed-book examination
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
