KAIZEN Training Course

Concepts

• The value of Kaizen
• Kaizen and management
• Kaizen and Total Quality Control (TQC)
• Kaizen and suggestion systems
• Kaizen and competition
• Process-oriented management vs. results-oriented management

Comparing East and West

• Kaizen and innovation
• Kaizen and quantification

Kaizen through the lens of Total Quality Control

• Quality control — managing human quality
• Quality control methods: A comparison between Japan and the West
• Adhering to the PDCA cycle
• Grassroots-level Kaizen

Practical Application

• Manager-led Kaizen
• Implementing Kaizen
• Team-led Kaizen
• Individual-led Kaizen

Management

• Cross-functional management
• Policy deployment
• Quality deployment
• Total Productive Maintenance

Problem-Solving Methods

• Problems in management
• Kaizen activities and labour relations
• Labour and management: Enemies or allies?
• Commitments from senior management

Transforming Corporate Culture

• The customer: The ultimate arbiter of quality
• Supplier relationships transforming corporate culture: Challenges facing the West

Case Studies