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Course Outline
Conceptual Framework
- Value of Improvement
- Improvement and Management
- Improvement and Total Quality Control (TQC)
- Improvement and Suggestion Systems
- Improvement and Competition
- Process-Oriented vs. Result-Oriented Management
Eastern vs. Western Approaches
- Improvement and Innovation
- Improvement and Measurement
From Total Quality Control to Improvement
- Quality Control — Quality of Management
- Quality Control Methods: Eastern vs. Western Approaches
- Adherence to the PDCA Cycle
- Grassroots Improvement
Practical Implementation
- Manager-Led Improvement
- Improvement Infrastructure
- Team-Led Improvement
- Individual-Led Improvement
Management Framework
- Cross-Functional Management
- Policy Deployment
- Quality Deployment
- Total Productive Maintenance
Methods for Problem Solving
- Problems in Management
- Relationship Between Improvement Activities and Compensation
- Labor Relations: Adversarial or Collaborative?
- Commitment from Senior Management
Transforming Organizational Culture
- Clients: The Final Arbiters of Quality
- Shifting Supplier Relationships: Challenges Faced by Western Organizations.
Case Studies
7 Hours
Testimonials (2)
Maintenance and improvement
Kunsang chomphel - Tsubaki of Canada Limited
Course - KAIZEN
Improving oneself and company
