Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This live, instructor-led training in Slovakia focuses on warehousing within Dynamics 365 Business Central. Attendees will master inventory management, integrate Warehouse Insight for mobile task execution, and adopt license plating techniques. It is perfectly suited for teams seeking to optimize ERP workflows through hands-on practice.

This instructor-led live training in Slovakia (online or onsite) is aimed at business analysts who wish to optimize marketing and sales processes with Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Use the different modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure different common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

This live, instructor-led training takes place in Slovakia (either online or on-site) and is designed for beginners to intermediate-level professionals aiming to improve their customer service processes using Dynamics 365 Customer Service.

By the end of the session, participants will be capable of:

• Understanding the essential features and functions of Dynamics 365 Customer Service.
• Setting up and configuring the D365 Customer Service environment.
• Efficiently handling customer interactions and case management.
• Using analytics to drive better service outcomes.
• Connecting Dynamics 365 Customer Service with the broader Microsoft application ecosystem.

This instructor-led, live training in Slovakia (online or onsite) is aimed at beginner-level to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Slovakia (online or onsite) is designed for beginner to intermediate-level participants seeking a comprehensive understanding of Dynamics 365 Sales and how to effectively leverage the platform to improve their sales operations.

Upon completion of this training, participants will be capable of:

• Grasping the core features and functionalities of Dynamics 365 Sales.
• Setting up and configuring the D365 Sales environment.
• Managing customer relationships and sales processes using D365 Sales.
• Leveraging data and analytics to inform sales decisions.
• Integrating Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Slovakia (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals aiming to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to: connect and integrate data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot outcomes.

This instructor-led, live training in Slovakia (online or on-site) is designed for beginner to intermediate-level participants seeking to utilize the MS Dynamics 365 Sales Insights module for smarter sales strategies and improved customer engagement.

Upon completing this training, participants will be able to:

• Grasp the features and benefits of the Sales Insights module.
• Apply AI-driven analytics to boost sales performance.
• Customize and configure the module to meet specific business requirements.
• Utilize insights for lead scoring, relationship health assessments, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This live, instructor-led program in Slovakia explores the fundamental principles and practical skills of Dynamics 365 F&O. It is designed to equip developers and support personnel with the expertise required to customize ERP capabilities, integrate disparate systems, and maintain robust solutions within a professional corporate setting.