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Course Outline
Foundations of Mobile Subscriber Services
- Subscriber classifications and profile definitions
- Service categories: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling effects
Role of OSS and NetAct Overview
- OSS responsibilities in performance management
- NetAct: objectives and key components
- Data transmission pathways from network elements to NetAct
Key Performance Indicators — Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation intervals
- Threshold settings, alarms, and SLA consistency
NetAct KPI Framework — Voice and Signaling
- Call setup success rates and call drop frequencies
- SS7/Sigtran signaling performance metrics
- Busy hour factors and dimensioning-related KPIs
NetAct KPI Framework — Data and Throughput
- Data session initiation and throughput indicators
- Metrics for latency, jitter, and packet loss
- Subscriber-centric experience KPIs (such as per-user throughput)
KPI Analysis and Root Cause Linking
- Trend evaluation and baseline identification
- Aligning KPIs across network layers (RAN, transport, core)
- Leveraging KPIs to pinpoint congestion, configuration errors, and hardware issues
Reporting, Dashboards, and Alarm Control
- Creating practical KPI dashboards
- Generating reports tailored for stakeholders
- Alarm optimization and noise mitigation techniques
Troubleshooting Procedures with NetAct Data
- Step-by-step troubleshooting guide
- Practical exercises: voice call failures and data throughput decline
- Criteria for validating and closing incidents
Operational Best Practices and KPI Stewardship
- KPI responsibility and governance structures
- Change management and assessing KPI impacts
- Continuous improvement and KPI lifecycle management
Recap and Future Directions
Requirements
- A solid grasp of mobile network architecture
- Proficiency in OSS/BSS concepts
- Foundational understanding of performance monitoring terminology
Intended Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecommunications planners and service assurance teams
14 Hours
