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Course Outline

Introduction

Understanding Quality, Quality Systems, and QMS (Quality Management System) Audits

The Relationship Between QMS Audit, Customer Satisfaction, and Profitability

Understanding ISO 9001 and the Seven Quality Management Principles (QMP)

Planning the QMS Audit based on Inputs from Top Management and Lead Technical Personnel

Creating a QMS Audit Checklist to record Conformance and Non-Conformance Details

Generating a QMS Audit Report

Understanding the Recurring Cycle of Continuous Improvement

Understanding ISO 9001 Certification Requirements

Presenting to Top Management

Closing Remarks

Requirements

  • A grasp of Continuous Improvement toward Customer Satisfaction.
  • Understanding of Business Process Improvement.
  • General knowledge of Quality Systems and Quality Management Systems Improvement.
  • Experience with Continuous Improvement Processes and Performance Metrics.

Audience

  • Auditors who are or will be involved in QMS Audits.
  • Consultants and Managers involved in Quality Programs.
  • Individuals who need to collaborate with QMS Auditors.
 21 Hours

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