Course Outline
Introduction
Understanding Quality, Quality Systems and QMS (Quality Management System) Audit
Understanding the Relationship QMS Audit, Customer Satisfaction and Profitability
Understanding ISO 9001 and the Seven QMP (Quality Management Principles)
Planning the QMS Audit based on Inputs from Top Management and Lead Technical Personnel
Creating a QMS Audit Checklist to record Conformance and Non-Conformance Details
Creating a QMS Audit Report
Understanding the Recurring Cycle of Continuous Improvement
Understanding ISO 9001 Certification Requirements
Presenting to Top Management
Closing Remarks
Requirements
- An understanding of Continuous Improvement toward Customer Satisfaction
- An understanding of Business Process Improvement
- A general understanding of Quality Systems and Quality Management Systems Improvement
- Experience with Continuous Improvement Processes and Performance Metrics
Audience
- Auditors who are or will be involved in QMS Audit
- Consultants and Managers involved in Quality Programs
- Persons who need to work with QMS Auditors
Testimonials (3)
With both my 2022 ISO 9001 audit prep-related training & the recently completed ISO 9001 audit prep refresher course; Dereck has helped me significantly with regards to gaining a new & practical perspective of the ISO 9001:2015 clauses & sections & how they apply to our business. Dereck has also helped me with both training courses --- to improve my ISO-related communications both with our company's employees and the external ISO Auditors .
Dana Foster - Corrigan Oil Company
Course - ISO 9001 Foundation
I enjoyed the quizzes, and Driton's style of teaching.
Chloe - SEEC MM Ltd.,
Course - ISO 9001 Lead Implementer
The quizzes to reinforce the reading and the ability to ask questions at any time