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Duration 14 hours
Course Outline
- Introduction
- Sources of pressure
- Nature of crises
- Organizational culture
- Stakeholder management
- Risk management
- Strategic tools
- Psychometrics – leveraging personal strengths
- Communication refresher
- Techniques for graded assertiveness
- Cybersecurity
- Strategies for managing high-pressure situations
- Hacktivism
- Handling press conferences
- Case studies – decision-making in practice
- Defining the problem
- Defining the solution approach
- Decision Trees
- Decision Matrices
- Force Field Analysis
- Goal setting
- Problem-solving techniques
- Brainstorming
- Change management
- Communication protocols
- Summary and next steps
Requirements
- A willingness to explore the practical applications of human psychology.