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Course Outline
- Introduction
- Causes of pressure
- Types of crisis
- Culture
- Stakeholder management
- Risk
- Strategic tools
- Psychometrics – play to your strengths
- Communication refresher
- Graded assertiveness tools
- Cybersecurity
- Strategies to manage high-pressure situation
- Hacktivism
- Dealing with press conferences
- Case studies – what would you do?
- Defining the problem
- Defining how you are going to solve it
- Decision Trees
- Decision Matrices
- Force Field Analysis
- Goal setting
- Problem-solving
- Brainstorming
- Change management
- Communication protocols
- Summary and Next Steps
Requirements
- Enthusiasm to learn some of the practical applications of human psychology.
14 Hours