Customer Relationship Management (CRM) Training Course

Odoo stands as a robust, open-source ERP framework founded on Python and JavaScript, providing a modular structure ideal for constructing business applications.

This guided live training, available either online or onsite, targets developers ranging from intermediate to advanced levels who aim to gain mastery over Odoo's backend and frontend frameworks. Key areas include customizing the Python ORM, developing with the OWL (Odoo Web Library), and optimizing modules for Barcode and POS systems.

Upon completing this course, participants will be capable of:

• Creating sophisticated Odoo modules utilizing Python, XML, and JavaScript.
• Customizing and extending Odoo’s backend models, views, and controllers.
• Constructing and enhancing frontend components via OWL for both POS and Barcode modules.
• Securely integrating APIs and third-party systems with Odoo.
• Debugging, testing, and deploying Odoo modules in accordance with industry best practices.

Course Format

• Engaging lectures and interactive discussions.
• Live coding demonstrations accompanied by guided exercises.
• Practical module development within a real-world Odoo environment.

Course Customization Options

• To arrange a customized training session for this course, please reach out to us.

This instructor-led, live training in Slovakia (online or onsite) is aimed at marketers who wish to create and optimize a sales and marketing process with HubSpot CRM.

By the end of this training, participants will be able to:

• Use HubSpot meeting tools to schedule meetings.
• Optimize business operations with HubSpot CRM.
• Create full-featured dashboards and reports for data analysis.
• Automate the sales and marketing workflow.

This instructor-led live training in Slovakia (online or onsite) is designed for business analysts who wish to use HubSpot services to manage the product life cycle.

By the end of this training, participants will be able to:

• Understand the stages of a product life cycle.
• Use HubSpot to optimize and manage a product life cycle.
• Know when to use the product life cycle in businesses.

In this instructor-led live training in Slovakia (online or onsite), participants will learn how to utilize Odoo and begin developing custom solutions for their organizations.

Upon completing this training, participants will be able to:

• Install and configure Odoo.
• Grasp the core principles of Odoo.
• Develop their own Odoo modules.
• Integrate third-party tools with Odoo.
• Maximize the use of Odoo's features.

This instructor-led, live training in Slovakia (online or onsite) is aimed at intermediate-level accountants who wish to optimize their accounting processes using the features of the Odoo accounting module.

By the end of this training, participants will be able to:

• Learn the accounts payable and receivable management features, including automation, customization, and optimization within Odoo.
• Utilize Odoo's advanced reporting tools to create custom financial reports, dashboards, and analyses that support strategic decision-making.
• Configure and manage multiple tax rates, jurisdictions, and budgetary controls effectively within Odoo.
• Develop best practices for managing sensitive financial data, setting up user permissions, and adhering to audit requirements.

This instructor-led live training in Slovakia is designed for system administrators aiming to install, configure, and manage an Odoo system.

Upon completion of this training, participants will be equipped to:

• Install, configure, and manage Odoo systems.
• Grasp the core principles of Odoo.
• Develop custom Odoo modules.
• Integrate third-party tools with Odoo.
• Fully leverage the capabilities of Odoo's features.

This instructor-led, live training in Slovakia (online or onsite) is aimed at intermediate-level participants who wish to understand the configuration, management, and customization of Odoo modules to support business operations.

By the end of this training, participants will be able to:

• Configure and customize the Project and Planning modules to streamline task and resource management.
• Set up and manage Sales and Accounting modules, including Analytics Accounting Plan, to enhance financial tracking and reporting.
• Administer the Employee and Contact modules for improved HR and CRM processes.
• Leverage the Settings module to implement system-wide customizations and integrations.
• Optimize Odoo's functionality to align with organizational needs.

This instructor-led, live training in Slovakia (online or onsite) is aimed at intermediate-level professionals who wish to implement and manage the Odoo Inventory module efficiently across a central warehouse and multiple secondary locations, with strong emphasis on traceability and scalability.

By the end of this training, participants will be able to:

• Configure and manage a multi-location warehouse structure in Odoo.
• Track internal product movements and optimize transfers between warehouses.
• Record and trace purchase orders through reception and distribution.
• Enable and manage serial number and lot-based traceability.
• Design a scalable and well-organized inventory system aligned with best practices.

This instructor-led, live training in Slovakia (online or onsite) is aimed at end-users who wish to use Odoo to enhance their business operations.

By the end of this training, participants will be able to:

• Understand how to implement an Odoo CRM system within their own organization.
• Plan, analyze and map business functions and processes to Odoo features.
• Integrate Odoo with other third-party tools and applications.

This instructor-led live training in Slovakia (online or onsite) is aimed at individuals who wish to use Veeva Commercial Cloud Engagement applications to deliver a personalized customer experience across multiple channels.

By the end of this training, participants will be able to:

• Personalize customer interactions using Veeva CRM.
• Plan and execute enterprise events using Veeva Digital Events.
• Align sales territories using Veeva Align.

Veeva Vault serves as a cloud-based content management platform and application suite specifically designed for life sciences companies.

This instructor-led, live training in Slovakia (online or onsite) is intended for end-users who want to leverage Veeva Vault to enhance their management of life science documents and data.

Upon completing this training, participants will gain the ability to manage documents, monitor product information, and collaborate effectively with other team members.

Zoho Creator is a SaaS-based platform for creating enterprise-class applications that run on any device.

In this instructor-led, live training (onsite or remote), participants will learn how to rapidly develop a custom application using Zoho Creator.

Upon completion of this training, participants will be able to:

• Efficiently set up, configure, and operate their Zoho Creator account
• Design forms and dashboards
• Establish workflows and business rules
• Automate repetitive tasks and construct informative pages

Audience

• Developers
• Business managers

Format of the course

• Interactive lecture and discussion
• Lots of exercises and practice
• Hands-on implementation in a live-lab environment

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Zoho CRM is a SaaS-based Customer Relationship Management (CRM) system for tracking sales, managing contacts, conducting marketing activities, and engaging customers.

In this instructor-led, live training (onsite or remote), participants will learn how to set up and manage a Zoho CRM system.

By the end of this training, participants will be able to:

• Set up, configure and run their organization's account efficiently
• Manage users and automate sales processes
• Customize CRM solutions and secure customer data

Audience

• System administrators

Format of the Course

• Interactive lecture and discussion
• Lots of exercises and practice
• Hands-on implementation in a live-lab environment

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Zoho Desk is a cloud-based customer service platform that optimizes support operations through automation, omnichannel assistance, ticket management, and performance analytics.

This instructor-led live training (available online or onsite) is designed for beginner to intermediate users who want to effectively configure, manage, and optimize Zoho Desk to support customer service workflows.

Upon completion, participants will be able to:

• Configure and tailor the Zoho Desk environment for their team.
• Manage tickets, SLAs, and workflows across various support channels.
• Develop insightful reports and dashboards to monitor service performance.
• Apply best practices for automation, change control, and collaboration.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical application.
• Hands-on implementation in a live-lab environment.

Customization Options

• To request customized training for this course, please contact us to arrange.

Zoho CRM is a widely adopted cloud-based platform used to manage customer relationships, automate sales processes, and analyze business performance.

This instructor-led, live training (online or onsite) is aimed at intermediate-level users and administrators who wish to improve their proficiency in managing data, reporting, customization, and system control within Zoho CRM.

By the end of this training, participants will be able to:

• Create and customize reports and dashboards for actionable analysis.
• Implement change control best practices, including audit trails and configuration management.
• Configure modules, workflows, and user roles to align with business processes.
• Monitor system usage, automate tasks, and enhance CRM usability and governance.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.