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Course Outline

Module 1: Essentials of Adobe Marketo Engage

  • Overview of the platform and its user interface
  • Fundamentals of marketing automation and lead lifecycle oversight
  • Effective management of leads, accounts, and audience groups
  • Construction of smart segments and dynamic lists

Module 2: Campaign Development and Core Automation

  • Setting up email programs and web forms
  • Development of landing pages and dynamic content components
  • Creation of automation workflows, including drip campaigns
  • Tracking campaign success and refining results

Module 3: Sophisticated Automation and Personalization

  • Designing multi-channel nurturing initiatives (email, social media, web)
  • Utilizing tokens and snippets for consistent content reuse
  • Implementing AI-based personalization through Adobe Sensei
  • Connecting with CRM platforms like Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Stewardship

  • Establishment of dashboards and performance reporting tools
  • Analysis of multi-channel attribution and ROI calculation
  • Adoption of data governance standards and security compliance measures
  • Application of best practices for marketing in educational and commercial environments

Module 5: Hands-On Workshop – Campaign Simulation

  • Configuration of a practical campaign scenario for higher education
  • Construction of automated workflows for student engagement and follow-up
  • Assessment and presentation of outcomes aligned with campaign goals

Wrap-up and Future Directions

Requirements

  • A foundational grasp of digital marketing and CRM principles
  • Knowledge of email marketing tactics and lead management processes
  • A strong interest in automation and data-centric marketing approaches

Target Audience

  • Faculty members and marketing experts from the School of Commercial Engineering
  • Specialists in marketing automation and CRM coordination roles
  • Academic personnel managing communication, outreach, or enrollment marketing efforts
 21 Hours

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