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 Duration 21 hours

Course Outline

Module 1: Fundamentals of Adobe Marketo Engage

  • Overview of the platform and its interface
  • Foundations of marketing automation and lead lifecycle management
  • Effective management of leads, accounts, and audiences
  • Creation of intelligent segmentations and dynamic lists

Module 2: Campaign Creation and Basic Automation

  • Configuration of email programs and web forms
  • Development of landing pages and dynamic content blocks
  • Construction of automation workflows, including drip campaigns
  • Evaluation of campaign performance and optimization of results

Module 3: Advanced Automation and Personalization

  • Design of multichannel nurturing programs (email, social, web)
  • Utilization of tokens and snippets for content reuse and consistency
  • Implementation of AI-driven personalization using Adobe Sensei
  • Integration with CRM systems such as Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Management

  • Creation of dashboards and performance reports
  • Understanding of multichannel attribution and ROI calculation
  • Implementation of data governance and security compliance measures
  • Application of best practices for educational and commercial marketing campaigns

Module 5: Practical Workshop – Campaign Simulation

  • Configuration of a real-world campaign for higher education
  • Construction of automated workflows for student communication and follow-up
  • Evaluation and presentation of results aligned with campaign objectives

Summary and Next Steps

Requirements

  • A foundational understanding of digital marketing and CRM concepts
  • Familiarity with email marketing and lead management workflows
  • An interest in automation and data-driven marketing strategies

Target Audience

  • Faculty members and marketing professionals from the School of Commercial Engineering
  • Marketing automation specialists and CRM coordinators
  • Academic staff involved in communication, outreach, or enrollment marketing

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