Business Process Management Training Course

Introduction

• A brief history of processes
• The process-oriented perspective
• Fundamentals of process management
• Process modeling, analysis & design
• The Business Process Management Framework
• Business Process Management Systems (BPMS)
• Architecting business processes

BPM Implementation Strategies

• The value proposition of BPM
• The BPM community ecosystem
• Reasons for automating BPM
• Topology of a SOA reference architecture
• Overview of BPM vendors and tool positioning

Aligning IT and Business

• Distinguishing between BPM and BPMS
• Criteria for selecting a BPMS
• Collaboration between IT and business; matching technology to specific problems
• Adopting effective development models
• Overview of BPM system components
• Essential terms and concepts

Understanding Basic Concepts and Architecture

• Process modeling techniques
• Conducting process analysis
• Process design principles
• Structure and components of a BPMS
• Enterprise-wide process management planning
• Key skills, roles, and responsibilities

Governance and Business strategy

• Historical context: data/functions vs. objects & services
• Future trends: core business logic vs. process control
• Design considerations for architects
• Strategic alignment of business and IT
• The importance of business stewardship
• The role of business rule analysts

Modelling a process with BPMN

• The added value of adopting BPMN
• Composability and foundational services
• Championing incremental and iterative approaches
• Why Use Cases should drive project scope
• Declaring message properties
• Utilizing correlation sets
• Developing complex parallel activity execution
• Designing for concurrency
• Vendor implementations of BPMN
• Case study: Microsoft XLANG

Fault Handling and Exception Management

• Defining events
• Configuring timeouts
• Managing faults
• Catching and handling exceptions
• Compensation management strategies

Business Rules

• Motivations for implementing Business Rules (BRs)
• Foundational concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ principles
• Evolving roles in business and I/T
• Maintaining business focus within rules
• Determining when a BR approach is appropriate
• New considerations for scoping BR projects
• Core elements of a BR project plan
• The role of a BR pilot
• Overview of mining BRs from existing code

BPM as enabler of SOA: Key components

• Application frontends
• Basic Services
• The value of an ESB
• Leveraging a Repository
• Enhancing business agility
• The BPM Board
• Distribution of technical white papers

Controlling & measuring improvement processes

• Repository management
• Establishing a quality gateway
• The four pillars of success

Metrics

• Context of organizational performance
• Characteristics of an effective metric
• Hierarchy of measurement & management
• Process management: Beyond just measurements
• Metrics within processes; Management roles in measurement
• Key management questions to address
• Common pitfalls in process management efforts

Architecture of a BPM System

• EAI and B2B considerations
• Topology and scalability
• Design tooling
• Deployment tooling
• Monitoring and administration
• The process engine
• Process definition repository

Core BPMS features and Interfaces

• Repository support
• Database integration
• BAM (Business Activity Monitoring)
• Human workflow solutions