Claude AI for Customer Support and Service Operations Training Course

A two-day program designed for developers who already utilize AI coding tools like Cursor, Claude Code, or Copilot. The curriculum explores delegating full tasks to agents, constructing a personalization stack (including Rules, AGENTS.md, Skills, MCP, and Agents), integrating and developing MCP servers, executing agents in parallel, and implementing structured agentic workflows. The content is tool-agnostic and builds upon the Foundations course.

This two-day course introduces AI-assisted software development to beginners, including those with minimal or no coding background. Participants will learn how these tools function, how to guide them through effective prompting, and how to utilize them for typical tasks such as constructing a new project from the ground up, navigating an existing codebase, and evaluating the generated output. The content is designed to be tool-agnostic, making it applicable to platforms like Cursor, Claude Code, Copilot, and others. This course serves as a prerequisite for the 'Agentic AI Development: Advanced Workflows' program.

This two-part training programme is tailored for software delivery teams looking to incorporate AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in Slovakia (online or onsite) targets beginner to intermediate content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live Claude AI training in Slovakia empowers professionals to apply the tool effectively for data analysis and BI responsibilities. The curriculum encompasses exploratory data analysis, SQL generation, and dashboard design via natural language prompting, with the goal of streamlining workflows and enhancing the extraction of insights from business data.

This instructor-led, live training in Slovakia (online or onsite) is designed for intermediate-level software developers and AI engineers who aim to integrate Claude AI into their applications, create AI-powered chatbots, and enhance software functionality through AI-driven automation.

Upon completion of this training, participants will be able to:

• Utilize the Claude AI API to integrate AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for various use cases.

This instructor-led, live training in Slovakia (online or onsite) targets intermediate-level researchers, analysts, and knowledge workers who want to leverage Claude AI for processing large volumes of data, synthesizing information, and automating research tasks.

By the end of this training, participants will be able to:

• Use Claude AI for literature reviews and research synthesis.
• Summarize reports, research papers, and long-form documents.
• Extract key insights and trends from structured and unstructured data.
• Integrate Claude AI into research and knowledge management workflows.

This instructor-led, live training in Slovakia (online or onsite) is aimed at beginner-level professionals who wish to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led live training in Slovakia (online or onsite) is designed for senior leaders and executives who want to leverage Claude as a strategic business assistant to enhance decision-making, accelerate planning, and build competitive advantage through AI-augmented leadership.

Claude Code goes beyond being a mere code-completion tool—it functions as a terminal-native development agent capable of analyzing your codebase, planning multi-step modifications, executing tests, and transforming single instructions into fully functional outcomes. This one-day workshop provides participants with structured, practical experience: configuring Claude Code for real-world projects, crafting effective delegations that yield reviewable results, leveraging CLAUDE.md as persistent project memory, and integrating internal tools via the Model Context Protocol.

This instructor-led live training in Slovakia is designed for intermediate developers who wish to take a project from concept to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and guide its behavior effectively using a CLAUDE.md file.
• Scaffold an application structure and integrate data with a CMS.
• Create tests and conduct quality assurance using subagents.
• Establish automated deployment pipelines to Vercel or Cloud Run.

This instructor-led, live training in Slovakia (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.

This instructor-led, live training in Slovakia (online or onsite) is aimed at beginner-level business professionals, customer support teams, and tech enthusiasts who wish to understand the fundamentals of Claude AI and leverage it for business applications.

By the end of this training, participants will be able to:

• Understand Claude AI’s capabilities and use cases.
• Set up and interact with Claude AI effectively.
• Automate business workflows with conversational AI.
• Enhance customer engagement and support using AI-driven solutions.