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Course Outline

Enterprise AI Agents with Tencent ADP

  • Understanding the nature of enterprise AI agents and their value proposition
  • Tencent ADP’s capabilities for agent development, knowledge integration, and workflow automation
  • Distinguishing between agent-based solutions and simple chat applications
  • Typical enterprise use cases and key delivery considerations

Designing Agents for Business Processes

  • Defining agent roles, scope, inputs, and outputs
  • Selecting between single-agent and multi-agent architectures
  • Structuring prompts, tools, and business rules
  • Planning for escalation, human oversight, and system reliability

Developing RAG and Knowledge Workflows

  • Core RAG concepts for grounded responses and enterprise knowledge access
  • Preparing documents, policies, and internal content for retrieval
  • Designing retrieval flows and response grounding patterns
  • Testing and iteratively improving answer quality

Orchestrating Workflows and Integrations

  • Translating business processes into agent workflows
  • Connecting agents to APIs, internal services, and enterprise systems
  • Managing decisions, approvals, retries, and fallback mechanisms
  • Coordinating handoffs between workflow stages and specialized agents

Implementing Operational Safeguards

  • Safeguards for security, privacy, compliance, and policy management
  • Mitigating risks from unsafe outputs, prompt injection, and sensitive data exposure
  • Incorporating approval checkpoints, audit trails, and access controls
  • Designing safe response strategies for high-impact business scenarios

Monitoring, Evaluation, and Continuous Improvement

  • Monitoring quality, latency, cost, and workflow success metrics
  • Validating agent behavior across realistic business scenarios
  • Troubleshooting common RAG, workflow, and orchestration issues
  • Formulating an implementation plan for pilot testing and production rollout

Requirements

  • Foundational knowledge of generative AI principles and typical enterprise AI applications
  • Practical experience with APIs, web applications, or cloud-based platforms
  • Basic skills in programming, integration, or solution design

Target Audience

  • Solution architects and technical leaders
  • AI engineers, application developers, and automation specialists
  • Product managers and innovation teams driving enterprise AI initiatives
 14 Hours

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