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Duration 14 hours
Course Outline
Exploring Warranty Structures in Maximo
- Core warranty concepts and definitions of terms
- Warranty coverage at both asset and item levels
- Aligning warranties with maintenance workflows
Setting Up Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to specific assets and components
- Controlling dates, limits, and specific conditions
Processing Warranty Claims
- Generating warranty claims from work orders
- Managing routing, approvals, and required documentation
- Tracking claim status and progress
Monitoring Vendor Responses
- Recording vendor communications
- Handling approvals, rejections, and necessary adjustments
- Incorporating vendor feedback into maintenance strategies
Connecting Assets to Warranty Data
- Linking warranty records to asset hierarchies
- Managing replaced parts and swapped components
- Maintaining accuracy across asset records
Integration with Procurement and CM
- Connecting warranty details to purchasing activities
- Aligning change management processes with warranty implications
- Ensuring data consistency between procurement and maintenance
Handling Exceptions and Special Cases
- Managing expired or invalidated warranties
- Addressing partial claims or coverage disputes
- Resolving entitlement discrepancies
Practical Warranty Scenarios
- Executing complete warranty claim processes
- Simulating vendor interactions and follow-up steps
- Applying warranty rules to actual maintenance situations
Wrap-Up and Future Actions
Requirements
- Fundamental comprehension of asset management lifecycles.
- Practical experience with maintenance or procurement workflows.
- Basic proficiency in navigating the Maximo interface.
Target Audience
- Warranty administrators.
- Engineering support staff.
- Maintenance and reliability coordinators.
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
