Course Outline

ITIL 4®  OVERVIEW
  • Introduction to ITIL® 
  • Key Concepts of ITIL® 
THE ITIL®  FRAMEWORK
  • The Four Dimensions of Service Management
  • The ITIL®  Service Value System
 THE ITIL®  GUIDING PRINCIPLES
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
  • Governance
  • The Service Value Chain
  • Continual Improvement
KEY ITIL PRACTICES
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
OTHER ITIL PRACTICES AND PREPARING  TO THE EXAM
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

 

ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

 

Requirements

NA
  14 Hours
 

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Testimonials

I really enjoyed the real examples and exercises.

Dmitry Baranovsky

I enjoyed the interaction of the group to solve the issues.

Evan O'Gorman

I really liked the real life examples.

South West Gnó Skillnet

I liked it all. Very informative and pace was perfect.

South West Gnó Skillnet

Hakan was very enthusiastic and knowledgeable

Hugo Perez - DENS Solutions

I found certain areas more interesting than others, Risk management, Stakeholder communication.

- British American Tobacco

The duration & amount of info shared was perfect, we did not over run at any point and the trainer gave us confidence with regards to his experience

- British American Tobacco

Students were provided the opportunity to freely discuss the topics and ask questions to the trainer

Krzysztof Sikorski - British American Tobacco

I learnt some very useful information which will help in my day job as project manager.

- British American Tobacco

Exercises were good.

Alexandra Toma - British American Tobacco

case study

- 上海慧与

Workshop - Event Storming

Titansoft Pte Ltd

Able to answer all the questions with scenarios

Titansoft Pte Ltd

There were descriptive diagrams which helped us understand the overall architecture, as well as how different components interact with each other.

Electronic Arts

fun and friendly atmosphere

GP Strategies Poland sp. z o.o.

The trainer's friendly attitude and the usuful templates she p.ovided, that the participants can use in for managing the projects.

GP Strategies Poland sp. z o.o.

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