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Course Outline
Introduction to Jira Service Management
- Overview of Jira Service Management
- Understanding user profiles and roles
Essentials of Jira Service Management
- Utilizing the agent's workspace
- Handling customer requests
- Managing the knowledge base
Backend of Jira Service Management
- Projects and issues
- Understanding workflows
- Leveraging security features
- Configuring portal settings
- Understanding request types
- Creating Service Level Agreements (SLAs)
- Installing and managing plugins
Automation in Jira Service Management
- Creating automation rules for repetitive tasks
- Implementing triggers and actions
- Optimizing workflows through automation
Integrating Jira Service Management with Confluence
- Overview of Confluence
- Integrating Jira Service Management with Confluence
- Using Confluence as a knowledge base for Jira Service Management
Integration with Other Systems
- Integrating with a Jira Software instance
- Integrating with LDAP
- CMDBs
Summary and Next Steps
Requirements
- Foundational knowledge of Jira.
Target Audience
- Jira administrators.
7 Hours
Testimonials (1)
I like the way how Sebastian was taughting about too many complicated things in such an interesting way and having only 2 days, the training wasn't boring. In my opinion he's a guy with a great knowledge, knows very well what he is talking about, the language which he tries to talk with the audience is intelligible. Just keep the level I think.
