Human Factors for Business Performance Training Course

Target Audience:

• Individuals holding management or leadership positions.
• Project team members seeking to improve their collaborative abilities.
• Operational leaders aiming to strengthen their interpersonal skills.

Course Overview:

This instructor-led program is facilitated by seasoned human factors experts with extensive experience delivering high-quality training across numerous high-risk sectors, including aviation, nuclear energy, oil and gas production, healthcare, and professional sports. Throughout the course, there is a strong emphasis on risk and safety awareness, supported by case studies of accidents from various industries. Participants will explore the fundamental functions of human cognition and learn how to translate this knowledge into practical applications. These insights can be applied at the operational, policy, and procedural levels within the workplace to boost performance, efficiency, and reliability. The course is especially valuable for organizations increasingly adopting new technologies. It thoroughly examines the use of checklists and the effective implementation of standard operating procedures. A significant portion is dedicated to operational risk and how decision-making performance is affected under pressure. The training concludes by analyzing the human factor traits of high-performing teams and exploring lessons that can be universally applied.

Upon completion of this training, participants will be able to:

• Comprehend the foundational principles of human cognition.
• Apply this understanding to develop cognitive tools that enhance performance.
• Identify the key principles necessary to improve compliance, reliability, and overall performance.

Course Format:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

Please note: This course is currently available for delivery in English only.

Audience:

• All Management Roles.
• Accountable Managers, Safety or Risk Post Holders.
• Experienced Managers looking to elevate their risk & safety management skills.

Overview:

This course explores the primary influences on decision-making under pressure. Nothing piles on the pressure quite like a crisis and this course aims to provide civil servants with the tools that they need to analyse the situation and make good decisions in times of uncertainty.
The course adopts a holistic approach to manage complex systems. The current global pandemic has accelerated change in many areas of strategy and this course utilises proven tools to enable civil servants to make good decisions whilst under pressure. In addition, we will consider how to effectively mitigate emergent threats be they physical or digital. The course has a number of high-profile case studies from various industries which are analysed and discussed collectively and presented from various perspectives by the delegates.
Assessment techniques will be explored and applied to real world scenarios. Delegates will evaluate crises and decide what course of action is best given the limited information available. The course provides the delegates with the confidence to directly engage with risk-based decisions within a complex operating environment.
The course ties into the Better Business Case methodology. The Better Business Case is the UK government’s best practice approach to enable civil servants to develop spending proposals and make effective business decisions.

By the end of this training, participants will be able to:

• Understand the nature of complex systems and how to manage within them.
• Identify strategies to mitigate the impact of new technologies on risk strategies.
• Enhance the resilience of their risk management system.

Format of the Course:

• Facilitated and group discussion.
• Scenario based presentations, briefings and case study analysis.
• Break out scenario workshops and group presentation.