Human Factors for Business Performance Training Course

Audience:

• Any individual in a management or leadership role.
• Project members seeking to improve their team skills.
• Operational leaders looking to enhance their interpersonal skillset.

Overview:

This course is led by highly experienced human factors specialists who have delivered high-quality training to a variety of high-risk industries, including aviation, nuclear power, oil and gas production, healthcare, and elite sports. The importance of risk and safety awareness is emphasized throughout the course using accident case studies from multiple sectors. Participants will explore the fundamental functions of human cognition and learn how this understanding can be transformed into practical tools. These tools can then be applied at various levels in the workplace—practical, policy, and process—to improve performance, efficiency, and reliability. The course is especially relevant for companies increasingly integrating new technology. It delves deeply into the use of checklists and the appropriate application of standard operating procedures, with a particular focus on operational risk and decision-making under pressure. The training concludes by examining the human factors that characterize high-performing teams and what can be learned from them.

By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Grasp the key principles needed to improve compliance, reliability, and performance.

Format of the Course:

• Led by an instructor.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available in English only.

Audience:

• All Management Roles.
• Accountable Managers, Safety or Risk Post Holders.
• Experienced Managers looking to enhance their risk and safety management skills.

Overview:

This course delves into the key factors influencing decision-making under pressure. Nothing intensifies the stress quite like a crisis, and this course aims to equip civil servants with the tools they need to assess situations and make sound decisions during uncertain times.
The course takes a comprehensive approach to managing complex systems. The current global pandemic has accelerated changes in various strategic areas, and this course leverages proven methods to help civil servants make effective decisions while under pressure. Additionally, we will explore how to effectively mitigate emerging threats, whether they are physical or digital. The course includes several high-profile case studies from different industries that are analyzed and discussed collectively by the participants.
Assessment techniques will be explored and applied to real-world scenarios. Participants will evaluate crises and determine the best course of action given limited information. The course provides delegates with the confidence to engage directly with risk-based decisions within a complex operating environment.
The course aligns with the Better Business Case methodology, which is the UK government’s best practice approach for developing spending proposals and making effective business decisions.

By the end of this training, participants will be able to:

• Understand the nature of complex systems and how to manage them effectively.
• Identify strategies to mitigate the impact of new technologies on risk management.
• Enhance the resilience of their risk management system.

Format of the Course:

• Facilitated and group discussions.
• Scenario-based presentations, briefings, and case study analysis.
• Breakout scenario workshops and group presentations.