ITIL® Training in Bratislava

This instructor-led, live training in Bratislava (online or on-site) targets intermediate-level IT professionals and ICT service managers seeking to understand and implement ITSM fundamentals and practices based on ITIL 4.

By the conclusion of this training, participants will be able to:

• Understand the key concepts and structure of ITIL 4.
• Apply service design and architecture practices aligned with ITIL 4 principles.
• Implement effective delivery and sustainability of ICT services.
• Evaluate real-world cases and simulate ITSM practices.

This program targets professionals who already possess an ITIL® 4 Foundation certification and seek to align their expertise with the latest ITIL® 5 framework.
It offers a streamlined and efficient transition, focusing on key distinctions, novel concepts, and broadened practices introduced in ITIL® 5.

This course is tailored for anyone seeking a solid grasp of IT Service Management to enhance customer value delivery. It is ideal for all IT personnel and managers, as well as customers who collaborate closely with IT to meet business needs. Additionally, it serves as preparation for those pursuing the ITIL® 4 Foundation certification and aiming to pass the ITIL® 4 Foundation exam.

ITIL 4® Foundation provides candidates with an end-to-end operating model perspective for creating, delivering, and continuously improving tech-enabled products and services.

ITIL 4® Foundation equips candidates with:

• A comprehensive approach to facilitating the co-creation of value with customers and other stakeholders through products and services
• The guiding principles of ITIL 4®
• The four dimensions of Service Management
• Core concepts from Lean, Agile, and DevOps, and their relevance to delivering business value
• How the practices outlined in ITIL 4® preserve the value and significance of current ITIL® processes while expanding to integrate across various service management and IT domains, from demand to value

Who is ITIL 4® Foundation for?

ITIL 4® Foundation is suitable for individuals who need a foundational understanding of the ITIL® framework and how to leverage it to improve IT service management quality within an organization. It is also relevant for IT professionals working in organizations that have adopted ITIL®, enabling them to understand and contribute to the overall service improvement program.

ITIL 4® continues to support the ITSM community while broadening its reach to a wider array of professionals in the digital world, guiding how IT interfaces with and drives broader business strategy.

This program offers a thorough introduction to ITIL® 5, the contemporary framework designed for managing digital products and services within today’s rapidly evolving landscape. It empowers participants with a robust understanding of how organizations can generate value through efficient service management and collaborative efforts.