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 Duration 7 hours

Course Outline

Grasping Artificial Intelligence (AI)

  • Defining AI: Its historical background and development
  • The mechanics of AI: Data, algorithms, and learning models
  • Categories of AI (narrow vs. general, generative AI, machine learning)

AI in Daily Life and Corporate Settings

  • Real-world examples of AI used in everyday tasks
  • Industries undergoing transformation through AI adoption
  • Debunking myths and confirming facts regarding AI in the office

AI Applications Across Various Departments

  • Sales and Customer Service: Qualifying leads, deploying chatbots, forecasting sales
  • Marketing: Generating content, analyzing campaigns, tracking trends
  • Finance: Automating invoices, detecting fraud, making financial forecasts
  • HR: Screening candidates, gaining insights into employee engagement
  • Administration and Operations: Managing documents, automating tasks

Starting Out with AI Tools

  • A look at ChatGPT, Copilot, Gemini, Claude, and similar platforms
  • Utilizing AI for drafting emails, reports, and presentations
  • AI solutions for scheduling, summarization, and translation

Practical Application: AI in Practice

  • Drafting and refining written content with AI assistance
  • Generating reports and interpreting basic data sets
  • Streamlining routine administrative duties

Obstacles and Ethical Perspectives

  • Constraints of AI: Issues with bias, hallucination, and over-reliance
  • Concerns regarding data privacy, confidentiality, and regulatory compliance
  • Strategies for responsible AI usage in the workplace

Moving Forward: Cultivating an AI-Ready Environment

  • Fostering a mindset open to AI integration
  • Promoting experimentation and digital curiosity
  • Resources for ongoing AI education

Recap and Strategic Plan

  • Revisiting core concepts and key learning points
  • Spotting AI opportunities within your specific department
  • Personal action plan: "How can I leverage AI to automate or improve tasks?"

Requirements

  • Previous experience in AI or programming is not necessary

Intended Audience

  • Staff from administrative, sales, finance, marketing, HR, and other functional areas
  • Managers and team leaders keen on adopting AI solutions
  • Support and back-office personnel

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