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Duration 7 hours
Course Outline
Grasping Artificial Intelligence (AI)
- Defining AI: Its historical background and development
- The mechanics of AI: Data, algorithms, and learning models
- Categories of AI (narrow vs. general, generative AI, machine learning)
AI in Daily Life and Corporate Settings
- Real-world examples of AI used in everyday tasks
- Industries undergoing transformation through AI adoption
- Debunking myths and confirming facts regarding AI in the office
AI Applications Across Various Departments
- Sales and Customer Service: Qualifying leads, deploying chatbots, forecasting sales
- Marketing: Generating content, analyzing campaigns, tracking trends
- Finance: Automating invoices, detecting fraud, making financial forecasts
- HR: Screening candidates, gaining insights into employee engagement
- Administration and Operations: Managing documents, automating tasks
Starting Out with AI Tools
- A look at ChatGPT, Copilot, Gemini, Claude, and similar platforms
- Utilizing AI for drafting emails, reports, and presentations
- AI solutions for scheduling, summarization, and translation
Practical Application: AI in Practice
- Drafting and refining written content with AI assistance
- Generating reports and interpreting basic data sets
- Streamlining routine administrative duties
Obstacles and Ethical Perspectives
- Constraints of AI: Issues with bias, hallucination, and over-reliance
- Concerns regarding data privacy, confidentiality, and regulatory compliance
- Strategies for responsible AI usage in the workplace
Moving Forward: Cultivating an AI-Ready Environment
- Fostering a mindset open to AI integration
- Promoting experimentation and digital curiosity
- Resources for ongoing AI education
Recap and Strategic Plan
- Revisiting core concepts and key learning points
- Spotting AI opportunities within your specific department
- Personal action plan: "How can I leverage AI to automate or improve tasks?"
Requirements
- Previous experience in AI or programming is not necessary
Intended Audience
- Staff from administrative, sales, finance, marketing, HR, and other functional areas
- Managers and team leaders keen on adopting AI solutions
- Support and back-office personnel
Testimonials (1)
Understand AI function n tools to make our job easier. Need to improved AI Chubb such as make analysis n creating presentation