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Course Outline

Understanding Artificial Intelligence

  • Defining AI: Key concepts and real-world examples.
  • Types of AI: Spanning from automation to machine learning.
  • The impact of AI on business operations.

AI and Business Process Automation

  • The role of AI in supporting digital transformation.
  • AI applications within accounting, HR, procurement, and customer service.
  • Comprehending process automation and intelligent workflows.

Exploring AI Tools for Administrative Work

  • Overview of common AI-based tools (such as chatbots, document automation, and predictive analytics).
  • Leveraging AI assistants for scheduling, reporting, and communication.
  • Practical demonstrations of accessible AI tools.

AI in Data Management and Decision-Making

  • The relationship between AI and data: How intelligent systems utilize information.
  • Enhancing decision-making through AI-driven insights.
  • Understanding data privacy and the ethical use of AI.

Integrating AI into ERP and Automation Systems

  • How AI enhances ERP functionality.
  • Examples of AI integration within procurement, finance, and HR modules.
  • Preparing the organization for AI-driven digital transformation.

Hands-on Practice

  • Using AI-powered office tools for routine tasks.
  • Automating simple workflows with available platforms.
  • Group exercises: Identifying automation opportunities within the workplace.

Best Practices and the Future of AI in Business

  • Cultivating a culture of digital innovation.
  • Ethical considerations and the responsible use of AI.
  • Adapting to AI-driven changes in the workplace.

Summary and Next Steps

Requirements

  • Basic computer literacy.
  • Familiarity with office applications (e.g., Excel, Word, email tools).
  • A strong interest in understanding how AI supports business process automation.

Audience

  • Administrative staff across various departments.
  • Managers and team leaders.
  • Professionals seeking to comprehend the role of AI in daily business operations.
 7 Hours

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