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Duration 35 hours
Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of essential banking modules
- SLAs, compliance standards (PCI DSS, uptime requirements)
- ITSM workflows covering incident, problem, and change management
- Day 2: Java Production Essentials
- JVM internals, memory management, and garbage collection basics
- Analyzing Java exceptions
- Optimizing the JVM for specific banking workloads
- Day 3: Unix Fundamentals
- Navigating file structures
- Essential commands: ps, top, df, tail, grep, awk, sed
- Introductory shell scripting for automation
- Day 4: Logs & Monitoring
- Interpreting transaction and audit logs
- Utilizing tools such as Splunk, ELK, and native log parsing methods
- Practical exercise: Troubleshooting a failed fund transfer
- Day 5: Ticketing & Escalation Process
- Workflow management using ServiceNow and JIRA
- Escalation matrix progression (L1 → L2 → Dev)
- Best practices for RCA and documentation
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- Fundamentals of WebLogic and Tomcat
- Understanding API failure codes (401, 500, 504)
- Diagnosing JDBC pool issues and timeouts
- Day 7: DB Troubleshooting
- Addressing slow queries, locks, and deadlocks
- Using SQL profiling tools like EXPLAIN and SHOW PROCESSLIST
- Practical exercise: Resolving a database deadlock
- Day 8: CI/CD, Release & Rollback
- Overview of Jenkins
- Managing release failure scenarios
- Executing rollbacks and performing post-deployment validation
- Day 9: War Room Simulation
- Role allocation: incident lead, communications, and technical fix
- Live troubleshooting scenario involving login failures
- Documenting RCA, war room notes, and stakeholder updates
- Day 10: Capstone & Review
- Review of tools, logs, escalation, Unix, and DB concepts
- Final challenge and quiz
- Certification and feedback session
Optional Add-Ons
- Basics of Kafka/MQ troubleshooting
- APM Tools: AppDynamics/Dynatrace
- Introduction to Kubernetes (pod restarts, log management)
- SRE metrics: SLIs, SLOs, MTTR
Summary and Next Steps
Requirements
- A solid understanding of core Java programming concepts
- Hands-on experience operating Unix-based systems
- Knowledge of support workflows within enterprise applications
Target Audience
- Support Engineers
- Java Developers moving into support roles
- Production Support Analysts working in banking environments
Testimonials (2)
Setting up Podman for effortlessly working with local containers, as well as using Kafka topics.
- Norfolk Southern
Course - Quarkus for Developers
- The course progression (from JVM internals to more high-level topics) - Some insights from practical exercises - Visual style (not some presentation, but a nicely styled page)
