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Course Outline

Introduction to Windows Admin Center

  • Overview of Windows Admin Center and its underlying architecture.
  • Connecting to and managing Windows workstations.
  • Understanding roles and capabilities relevant to workstation management.

PowerShell Fundamentals for Technicians

  • PowerShell interface, syntax, and execution policies.
  • Using cmdlets and pipelines for basic workstation management.
  • Creating and executing simple PowerShell scripts.

Remote Management and Automation

  • Leveraging PowerShell Remoting for remote workstation management.
  • Executing remote commands via Windows Admin Center.
  • Managing sessions, credentials, and addressing security considerations.

Working with WMI and CIM

  • Understanding WMI and CIM in the context of system administration.
  • Querying system information from remote computers.
  • Automating system configurations and updates via WMI/CIM.

Integrating with Intune and Autopilot (User Perspective)

  • Overview of Intune and Autopilot for workstation deployment and policy management.
  • Viewing and verifying device compliance and configuration status.
  • End-user level troubleshooting and reporting.

Practical Lab: Remote Administration Scenarios

  • Running PowerShell scripts to collect remote system information.
  • Automating updates, restarts, and diagnostics.
  • Testing connectivity and troubleshooting PowerShell Remoting issues.

Best Practices and Security

  • Ensuring secure connections and appropriate user permissions.
  • Identifying common pitfalls and troubleshooting tips.
  • Optimizing performance for remote management tasks.

Summary and Next Steps

Requirements

  • Solid understanding of Windows operating systems and workstation environments.
  • Experience in daily computer support or IT operations.
  • Basic familiarity with command-line interfaces.

Target Audience

  • IT support technicians.
  • Helpdesk and field service operators.
  • Technical staff tasked with workstation management.
 7 Hours

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