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Course Outline
Introduction to Quality Auditing in Healthcare
- Definition and significance of quality auditing.
- Types of audits (internal, external, compliance, process).
- Roles and responsibilities of quality auditors.
Healthcare Quality and Safety
- Overview of healthcare quality and patient safety.
- Regulatory requirements in healthcare (e.g., JCAHO, CMS).
- Key quality standards and frameworks (ISO 9001, Six Sigma, Lean).
Quality Management Systems (QMS)
- Components of QMS in healthcare.
- Designing and implementing QMS.
- Continuous improvement processes.
Leadership and Strategic Planning
- Leadership principles in quality management.
- Strategic planning and deployment.
- Change management in healthcare.
Audit Planning and Preparation
- Planning an audit program.
- Developing audit plans and checklists.
- Resource allocation and scheduling.
Conducting Audits
- Data collection methods (interviews, observations, document review).
- Audit tools and techniques (flowcharts, check sheets, fishbone diagrams).
- Recording and classifying audit findings.
Data Analysis and Interpretation
- Statistical tools for data analysis.
- Root cause analysis.
- Corrective and preventive actions (CAPA).
Audit Reporting
- Writing effective audit reports.
- Communicating findings to stakeholders.
- Follow-up and closure of audit findings.
Regulatory Compliance in Healthcare
- Key regulations and standards (HIPAA, FDA, OSHA).
- Compliance auditing techniques.
- Handling non-compliance issues.
Ethical Issues in Quality Auditing
- Ethical principles and professional conduct.
- Conflict of interest and confidentiality.
- Ethical decision-making in auditing.
Exam Preparation Strategies
- Understanding the CMQ/OE and ASQ exam formats.
- Tips and techniques for effective studying.
- Practice questions and mock exams.
Summary and Next Steps
Requirements
- Foundational knowledge of quality management principles and practices.
- Familiarity with healthcare regulations and standards.
Target Audience
- Quality managers.
- Healthcare administrators.
- Auditors.
21 Hours
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