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Course Outline

Introduction to Quality Auditing in Healthcare

  • Definition and significance of quality auditing.
  • Types of audits (internal, external, compliance, process).
  • Roles and responsibilities of quality auditors.

Healthcare Quality and Safety

  • Overview of healthcare quality and patient safety.
  • Regulatory requirements in healthcare (e.g., JCAHO, CMS).
  • Key quality standards and frameworks (ISO 9001, Six Sigma, Lean).

Quality Management Systems (QMS)

  • Components of QMS in healthcare.
  • Designing and implementing QMS.
  • Continuous improvement processes.

Leadership and Strategic Planning

  • Leadership principles in quality management.
  • Strategic planning and deployment.
  • Change management in healthcare.

Audit Planning and Preparation

  • Planning an audit program.
  • Developing audit plans and checklists.
  • Resource allocation and scheduling.

Conducting Audits

  • Data collection methods (interviews, observations, document review).
  • Audit tools and techniques (flowcharts, check sheets, fishbone diagrams).
  • Recording and classifying audit findings.

Data Analysis and Interpretation

  • Statistical tools for data analysis.
  • Root cause analysis.
  • Corrective and preventive actions (CAPA).

Audit Reporting

  • Writing effective audit reports.
  • Communicating findings to stakeholders.
  • Follow-up and closure of audit findings.

Regulatory Compliance in Healthcare

  • Key regulations and standards (HIPAA, FDA, OSHA).
  • Compliance auditing techniques.
  • Handling non-compliance issues.

Ethical Issues in Quality Auditing

  • Ethical principles and professional conduct.
  • Conflict of interest and confidentiality.
  • Ethical decision-making in auditing.

Exam Preparation Strategies

  • Understanding the CMQ/OE and ASQ exam formats.
  • Tips and techniques for effective studying.
  • Practice questions and mock exams.

Summary and Next Steps

Requirements

  • Foundational knowledge of quality management principles and practices.
  • Familiarity with healthcare regulations and standards.

Target Audience

  • Quality managers.
  • Healthcare administrators.
  • Auditors.
 21 Hours

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