Course Outline
1. The Five Stages of Conflict Resolution
- Establishing agreed-upon behaviors before conflict emerges
- Self-regulation during difficult interactions
- Understanding and resolving the core of the conflict
- Simulating the conflict interaction
- Deriving lessons from the experience
2. Pre-Conflict Agreements
- Establishing effective social contracts
- Negotiating responses to contract breaches
- Updating and refreshing social agreements
3. Self-Management in Conflict
- Identifying and removing internal barriers that hinder resolution
- Recognizing personal biases and mitigating their impact
- Moving from assumption-based reactions to fact-based understanding
- Identifying bias within the conflict to neutralize its effect
- Strategies for self-regulation when emotionally triggered
4. Understanding and Resolving Conflict
- Analyzing the motivations, needs, and obstacles of the other party
- Techniques to 'slow down' the pace of conflict for better resolution
- Practicing empathetic listening to achieve positive validation
- Strategies to avoid gridlock and ensure the conflict is genuinely resolved
5. Rehearsing the Conflict
- Leveraging neuroscience to gain alternative perspectives, enabling a different approach to 'critical' conversations
6. Learning from Conflict
- Analyzing the resolution process
- Reflecting on your performance and behavior during the conflict
7. Recap and Active Discussion
- Review of the most impactful models
- Discussion of specific conflict scenarios
- Finalization of actionable next steps
Requirements
- A recognition of the need to improve business conflict resolution skills.
- While team-based delivery is ideal, the course also accommodates individual participants.
Target Audience
- This program is beneficial for managers, supervisors, executives, HR professionals, and other staff members working in environments where conflict is often overlooked or managed poorly. The course provides tools and models to enhance your personal conflict resolution capabilities, while also equipping you to support others in developing the critical skills necessary for success in today’s professional workplace.
Testimonials (2)
Very open and good discussions
Martin - Novelis Deutschland GmbH
Course - Strategic Management
Very practical. Trainer was very flexible in ensuring we meet our needs.
