Course Outline
Module 1
What is Design Thinking?
- User Concept
- Creative Breaking of Patterns
- Hypothesis Testing
Outcomes for Participants
- Understand the principles of need research – the user's world
- Answer the question of what is worth changing
- Test the profitability of introducing changes
Module 2
- Empathy and Understanding Needs
- Empathy Map
- User Experience Map
- Contextual Interviews
- Thinking in Questions
- User Stories
Outcomes for Participants
- Understand the principles of effective need research
- Ability to ask the right questions
- Building a space for creativity
Module 3
Defining the Right Problem
- Synthesis of Acquired Information
- Definition of the Client's Problem – Problem Mapping
- Client Perspective
Outcomes for Participants
- Can define the client's problem
- Introduces criteria from general to specific
- Indicates concrete steps for further change and implementation at the start
Module 4
Idea Generation
- Brainstorming
- Idea Map
- Brainstorming
- FUCO and FUO in Idea Generation
Outcomes for Participants
- Can generate ideas
- Understands the rules of brainstorming
- Understands the principles of communication focused on listening
Module 5
Building Prototypes
- How to create a basic prototype solution
- How to maintain the client's perspective during the prototyping phase
- Let the client speak – co-creation of prototypes with clients
Outcomes for Participants
- Can create a prototype using available tools
- Can present and discuss what they have created
- Understands product features and can correlate them with client needs
Module 6
Testing
- Defining the Testing Area
- Establishing the Scope of Tests
- Phasing
- Verification of the Product Reception and Acceptance Process
Outcomes for Participants
- Can create a test schedule
- Can create an effective process for receiving test results
Requirements
The training aims to introduce participants to the Design Thinking methodology.
Previous knowledge and familiarity with this topic are not necessary to participate in this training.
Testimonials (1)
I liked trainer the most, surely the best i have yet had the pleasure to listen to. Has very big knowlage and experience, created good atmosphere during the training, i've never felt intimidated or scared to speak, had some really good discussions. i really like that we tried to base everything we talked about on our experiences, not only professional but also educational as well as personal experiences. I also liked the amount of methods presented and the fact that we tried to use every single one of them. I also liked that this training was remote, made it a lot easier for people who are worikg a day job to be able to be on time and be active. Thanks for recommendation of the book! I will most definitely try it :).
