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Duration 7 hours
Course Outline
1. Foundations of Digital Sales
- Defining digital sales in today’s market landscape
- Key digital platforms and customer touchpoints
- Transitioning traditional sales methods to digital contexts
2. Profiling the Digital Customer
- Online customer behavior and decision-making processes
- Defining target audiences and digital personas
- Mapping the complete digital customer journey
3. Acquiring Customers Digitally
- Tactics for drawing customers in through digital channels
- Utilizing social media, email marketing, and online advertising
- Employing digital tools for lead tracking and reach measurement
4. Effective Online Selling Techniques
- Building trust and credibility in virtual interactions
- Adjusting communication styles for online environments
- Managing objections and closing deals in a virtual setting
5. Providing Superior Digital Customer Service
- Cultivating empathy and rapport via digital channels
- Effective use of live chat, email, and social platforms
- Prompt and professional issue resolution
6. Post-Sale Follow-up and Retention
- Developing robust post-sale engagement strategies
- Sustaining long-term relationships using digital tools
- Converting happy customers into brand ambassadors
7. Tools and Metrics for Success
- CRM and analytics platforms for performance tracking
- Essential KPIs for online sales operations
- Driving continuous improvement with data-driven insights
8. Practical Application and Action Planning
- Case study analysis of successful digital sales campaigns
- Group activity: Creating a customer acquisition strategy
- Developing a personal action plan for immediate use
Wrap-up and Future Actions
- Recap of key learnings and essential tools
- Pledge to continuous skill enhancement
- Resources for ongoing advancement in digital sales
Requirements
- Basic proficiency with digital communication platforms
- Background in sales or customer-facing roles
- Openness to learning new digital sales methodologies
Target Audience
- Sales representatives and account managers
- Customer service and business development teams
- Team leaders seeking to enhance digital sales performance
Testimonials (1)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.