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 Duration 7 hours

Course Outline

1. Foundations of Digital Sales

  • Defining digital sales in today’s market landscape
  • Key digital platforms and customer touchpoints
  • Transitioning traditional sales methods to digital contexts

2. Profiling the Digital Customer

  • Online customer behavior and decision-making processes
  • Defining target audiences and digital personas
  • Mapping the complete digital customer journey

3. Acquiring Customers Digitally

  • Tactics for drawing customers in through digital channels
  • Utilizing social media, email marketing, and online advertising
  • Employing digital tools for lead tracking and reach measurement

4. Effective Online Selling Techniques

  • Building trust and credibility in virtual interactions
  • Adjusting communication styles for online environments
  • Managing objections and closing deals in a virtual setting

5. Providing Superior Digital Customer Service

  • Cultivating empathy and rapport via digital channels
  • Effective use of live chat, email, and social platforms
  • Prompt and professional issue resolution

6. Post-Sale Follow-up and Retention

  • Developing robust post-sale engagement strategies
  • Sustaining long-term relationships using digital tools
  • Converting happy customers into brand ambassadors

7. Tools and Metrics for Success

  • CRM and analytics platforms for performance tracking
  • Essential KPIs for online sales operations
  • Driving continuous improvement with data-driven insights

8. Practical Application and Action Planning

  • Case study analysis of successful digital sales campaigns
  • Group activity: Creating a customer acquisition strategy
  • Developing a personal action plan for immediate use

Wrap-up and Future Actions

  • Recap of key learnings and essential tools
  • Pledge to continuous skill enhancement
  • Resources for ongoing advancement in digital sales

Requirements

  • Basic proficiency with digital communication platforms
  • Background in sales or customer-facing roles
  • Openness to learning new digital sales methodologies

Target Audience

  • Sales representatives and account managers
  • Customer service and business development teams
  • Team leaders seeking to enhance digital sales performance

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