Office 365 Administration and Troubleshooting MS-10997 (Retired) Training Course

About This Course

This is a three-day instructor-led training course designed for IT professionals who administer, configure, and manage Office 365 services in hybrid environments, where part of the infrastructure resides on-premises. The course also covers identity and authentication management, along with supporting technologies for Office 365. It focuses on the skills needed to administer and troubleshoot an Office 365 tenant and its key services, such as Exchange Online, SharePoint Online, and Skype for Business, as well as Azure Multi-Factor Authentication (MFA), Azure Active Directory Identity Protection, and Azure Active Directory Privileged Identity Management. All topics are addressed from a hybrid perspective, providing knowledge on leveraging Office 365 services for both cloud and on-premises resources.

At Course Completion

• Describe Office 365 administration tools and licensing options.
• Deploy and configure directory synchronization in an Office 365 deployment.
• Plan hybrid configuration with Exchange Server and Exchange Online.
• Perform an Exchange Server hybrid configuration deployment.
• Describe and deploy Skype for Business and Teams in a hybrid deployment.
• Deploy SharePoint and OneDrive for Business in a hybrid environment.
• Describe and deploy various authentication methods in a hybrid Office 365 deployment.

About This Course

This three-day Instructor-Led Training (ILT) course is designed to meet the needs of information technology (IT) professionals responsible for administering, configuring, troubleshooting, and operating Office 365 services. It covers essential aspects such as identities, dependencies, requirements, and supporting technologies. The curriculum focuses on the skills necessary to manage and troubleshoot the Office 365 tenant and its core services, including Exchange Online, SharePoint Online, and Teams. Additionally, it addresses security and compliance features within the Office 365 environment.

Audience Profile

This course is intended for IT professionals and system administrators seeking to master administration and troubleshooting techniques in Office 365. Participants should possess a minimum of three years of experience in their respective fields, ideally with a background in system administration, network administration, or messaging.

At Course Completion

Upon completing this course, students will be able to:

• Describe Office 365 services.
• Administer Office 365 using the Microsoft 365 admin center, Office 365 services admin centers, and an
• Administer and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot compliance and security in Office 365.

This course is designed to equip IT professionals with the skills needed to administer and support Exchange Server. Participants will learn how to install and configure Exchange Server, as well as how to manage mail recipients and public folders, including executing bulk operations via the Exchange Management Shell. Additionally, the curriculum addresses client connectivity, message transport and hygiene, and the establishment of highly available Exchange Server deployments. The course also covers the implementation of disaster recovery solutions, along with the maintenance and monitoring of Exchange Server environments. Finally, it includes guidance on administering Exchange Online within an Office 365 deployment.

After completing this course, students will be able to:

• Deploy Exchange Server.
• Plan and configure storage for Exchange Server.
• Create and manage various recipient objects in Exchange Server.
• Perform recipient management and Exchange server management tasks by using Exchange Server cmdlets.
• Deploy Client Access services in Exchange Server.
• Manage high availability in Exchange Server.
• Implement disaster recovery for Exchange Server.
• Configure and manage message transport in Exchange Server.
• Configure message security in Exchange Server.
• Monitor and troubleshoot Exchange Server.
• Configure Exchange Server role-based access control permissions and configure audit logging for both administrators and users.
• Implement and manage integration with Exchange Online.

About This Course

This course equips experienced Exchange Server administrators with the essential knowledge required to design and implement a robust Exchange Server messaging environment. The curriculum covers the design and configuration of advanced components within an Exchange Server deployment, including site resiliency, advanced security measures, compliance, archiving, and discovery solutions. Additionally, it addresses coexistence with other Exchange organizations or Exchange Online, as well as migration strategies from previous Exchange Server versions. Participants will also receive guidelines, best practices, and key considerations to help optimize their Exchange Server deployments.

Audience Profile

This course is intended for IT professionals who serve as experienced messaging administrators, messaging architects, or consultants. It is specifically designed for individuals in enterprise environments responsible for designing and deploying Exchange Server solutions, including those involving previous versions of Exchange Server or Exchange Online. Students are expected to possess prior experience with Exchange Server 2019 or earlier versions.

At Course Completion

Upon completing this course, students will be able to:

• Plan for Exchange Server deployments.
• Plan and deploy Exchange Server hardware, virtualization, mailbox databases, and public folders.
• Plan message transport in Exchange Server.
• Plan and deploy Client Access services in Exchange Server.
• Design and implement a highly available Exchange Server environment.
• Maintain Exchange Server using Managed Availability and Desired State Configuration (DSC).
• Plan for messaging security and design and implement Active Directory Rights Management Services (AD RMS) and Microsoft Azure RMS within Exchange Server.
• Design and implement message retention and archiving.
• Design and implement data loss prevention policies, In-Place Hold, and eDiscovery.
• Design and implement messaging coexistence among Exchange Server organizations.
• Plan and implement the upgrade from previous versions of Exchange Server to Exchange Server 2019.
• Plan a hybrid Exchange deployment.

About This Course

In this training, participants will acquire the knowledge necessary to plan and execute operating system deployment strategies utilizing contemporary deployment techniques, as well as formulate effective update policies. Learners will be introduced to the fundamental elements of modern management and co-management frameworks. The curriculum also addresses the integration of Microsoft Intune within organizational structures. Additionally, students will explore methods for deploying and managing applications, including browser-based solutions. Key security concepts in modern management, such as authentication, identity management, access control, and compliance policies, will be covered. Participants will become familiar with technologies like Azure Active Directory, Azure Information Protection, and Windows Defender Advanced Threat Protection, and learn how to utilize them to safeguard devices and data.

Audience Profile

The Modern Desktop Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications within an enterprise setting. Key duties include overseeing identity, access, policies, updates, and applications. This role involves collaborating with the M365 Enterprise Administrator to design and implement a device strategy that aligns with the business requirements of a modern organization.

Success in the Modern Desktop Administrator role requires a solid understanding of M365 workloads, along with strong skills and experience in deploying, configuring, and maintaining both Windows 10 and non-Windows devices. The MDA role emphasizes cloud-based services over traditional on-premises management technologies.

At Course Completion

Upon finishing this course, learners should be capable of:

• Planning, developing, and executing strategies for operating system deployment, upgrades, and updates.
• Understanding the advantages and methodologies of co-management strategies.
• Planning and implementing device enrollment and configuration processes.
• Managing and deploying applications, and planning a mobile application management strategy.
• Managing users and authentication through Azure AD and Active Directory DS.
• Describing and implementing methods for protecting devices and data.

This five-day instructor-led training (ILT) course is designed to meet the needs of IT professionals involved in evaluating, planning, deploying, and operating Microsoft Office 365 services, including their identities, dependencies, requirements, and supporting technologies. The course emphasizes the skills necessary to set up an Office 365 tenant, including federation with existing user identities, and the skills required to maintain an Office 365 tenant and its users.

This course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Students attending this course are expected to have a fairly broad understanding of several on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). In addition, they should have a general understanding of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

After completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

About This Course

This is a five-day instructor-led training (ILT) course designed for IT professionals who evaluate, plan, deploy, and operate Microsoft Office 365 services. The curriculum covers identities, dependencies, requirements, and supporting technologies. It focuses on the skills necessary to establish an Office 365 tenant, including federating with existing user identities, as well as sustaining the tenant and its users.

Audience Profile

This course is intended for IT professionals responsible for planning, configuring, and managing an Office 365 environment. Attendees are expected to have a broad understanding of on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should possess a general knowledge of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

At Course Completion

After completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

Data serves as the most vital digital asset for any organization. In this program, you will acquire the skills to plan, configure, and oversee SharePoint Sites and OneDrive, thereby enabling modern content services that revolutionize the entire content lifecycle. This course explores the architecture of modern SharePoint, including SharePoint hub sites, and outlines best practices for implementing OneDrive within your enterprise. Key topics include sharing mechanisms, security protocols, and monitoring features for SharePoint and OneDrive within the Microsoft 365 ecosystem. Furthermore, you will learn how to oversee user profiles and applications using appropriate permission configurations. The curriculum also addresses the planning and setup of Managed Metadata, Business Connectivity Services, and search capabilities, ensuring that content can be effectively discovered, utilized, and governed across Microsoft 365.

Upon completion of this course, learners will be able to:

• Set up SharePoint Sites.
• Administer site storage quotas.
• Deploy the OneDrive synchronization client.
• Utilize Group Policy to regulate OneDrive sync client configurations.
• Handle external sharing for data within Microsoft SharePoint and OneDrive.
• Set up user profile attributes.
• Oversee audiences.
• Administer custom applications via the App Catalog.
• Establish and manage term groups, term sets, and individual terms.
• Explain the distinctions between modern and traditional search interfaces.

About This Course

The business landscape is evolving. Organizations increasingly demand communication without collaborative barriers and seek solutions that are both cost-efficient and adaptable. To address these needs, many enterprises are establishing hybrid environments and transitioning content to the cloud. In this course, you will learn to deploy and configure SharePoint Server 2019, tailored to support modern workstyles. Additionally, you will master the configuration and management of various SharePoint service applications to prepare for hybrid deployments. You will then explore planning and implementing SharePoint hybrid scenarios that ensure a seamless user experience. Finally, you will learn to design the content migration process, utilizing the appropriate resources and tools for migrating data to SharePoint and OneDrive within Microsoft 365.

Audience Profile

This course is intended for IT Professionals responsible for deploying and managing on-premises SharePoint environments, particularly those aiming to deploy hybrid scenarios and migrate content to Microsoft 365.

At Course Completion

Upon completing this course, students will be able to:

• Explain the MinRole feature in SharePoint 2019.
• Explain the installation and configuration of SharePoint 2019.
• Explain how to implement high availability for SharePoint.
• Provision a BDC Service Application instance.
• Configure the Secure Store Service application.
• Explain the configuration of My Sites in SharePoint 2019.
• Describe the available SharePoint Hybrid Scenarios.
• Outline the requirements for SharePoint hybrid configuration.
• Plan for SharePoint Server hybrid.
• Plan the content migration process.
• Identify available resources and tools to leverage during the migration process.
• Access data to be migrated using the SharePoint Migration Assessment Tool (SMAT).
• Migrate content to the cloud using the SharePoint Migration Tool (SPMT).
• Migrate content to the cloud using Migration Manager.
• Migrate content to the cloud using Mover.
• Manage and monitor the migration process.

About This Course

This program explores three core aspects of Microsoft 365 enterprise administration: Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In the tenant and service management segment, you will investigate the essential components that need to be considered when architecting your Microsoft 365 tenant. After completing the planning stage, you will gain skills in configuring your tenant, including setting up your organizational profile, selecting subscription options, managing component services, handling user accounts and licenses, and organizing security groups. Additionally, you will learn how to oversee your tenant, which involves defining tenant roles and monitoring tenant health and services.

Audience Profile

This course is tailored for individuals aiming for the Microsoft 365 Enterprise Administrator role who have already completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

Through active participation in this course, you will acquire knowledge in the following areas:

• Designing, configuring, and managing your Microsoft 365 tenant
• Understanding Office 365 product capabilities
• Configuring Office 365
• Managing deployments of Office 365 ProPlus
• Planning and executing identity synchronization
• Implementing application and external access solutions

About This Course

This course explores three core pillars of Microsoft 365 enterprise administration: Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. During the tenant and service management segment, you will analyze the essential components required to plan your Microsoft 365 tenant design. Upon completing the planning phase, you will gain expertise in configuring your tenant, encompassing your organizational profile, subscription options, component services, user accounts, licenses, and security groups. Additionally, you will learn how to oversee your tenant, including setting up administrative roles and monitoring tenant health and service status. With your Microsoft 365 tenant established, the focus shifts to key aspects of Office 365 management. This starts with an overview of Office 365 product capabilities, such as Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Power Platform, supplementary product resources, and device management. You will then move on to configuring Office 365, emphasizing Office client connectivity. Furthermore, you will explore the management of Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus) deployments, ranging from user-initiated client installations to centralized deployment strategies. This section concludes with instruction on configuring Office Telemetry and Microsoft Analytics. The final part of the course provides a deep dive into Microsoft 365 identity synchronization, focusing on Azure Active Directory Connect. You will learn to plan and deploy Azure AD Connect, manage synchronized identities, and implement password management in Microsoft 365 through multi-factor authentication and self-service password reset capabilities. This module finishes with a comprehensive review of application and external access implementation. You will learn how to add and manage applications in Azure Active Directory, including the configuration of multi-tenant applications. You will also examine the setup of Azure AD Application Proxy, detailing the installation and registration of connectors and the publishing of on-premises applications for remote access. Lastly, you will explore the design and management of external access solutions, covering licensing guidelines for Azure AD B2B collaboration, the creation of collaborative users, and troubleshooting B2B collaboration scenarios.

Audience Profile

This course is tailored for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

Through active participation in this course, you will acquire knowledge in the following areas:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course addresses three core pillars of Microsoft 365 enterprise administration: security management, compliance management, and device management. Regarding security management, you will explore prevalent threat vectors and data breaches affecting modern organizations, and understand how Microsoft 365’s security solutions mitigate these risks. You will be introduced to the Microsoft Secure Score and Azure Active Directory Identity Protection. Subsequently, you will learn to manage Microsoft 365 security services, such as Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links. You will also become familiar with various reports used to monitor security health. The course then shifts focus from security services to threat intelligence, demonstrating how to leverage the Security Dashboard and Advanced Threat Analytics to anticipate potential breaches. With a solid foundation in Microsoft 365 security, you will examine the essential components of compliance management. This includes an overview of data governance fundamentals, such as data archiving and retention, Information Rights Management, Secure Multipurpose Internet Mail Extension (S/MIME), Office 365 message encryption, and Data Loss Prevention (DLP). You will then deepen your knowledge of archiving and retention, focusing on in-place records management in SharePoint, archiving and retention in Exchange, and retention policies within the Security and Compliance Center. Understanding these key aspects of data governance, you will learn their implementation, including creating ethical walls in Exchange Online, constructing DLP policies from built-in templates, developing custom DLP policies, protecting documents with DLP, and configuring policy tips. You will then focus on managing data governance in Microsoft 365, covering retention management for email, troubleshooting failed retention policies and policy tips, and addressing sensitive data issues. Additionally, you will learn to implement Azure Information Protection and Windows Information Protection. This section concludes with instructions on managing search and investigation capabilities, including content search in the Security and Compliance Center, auditing log investigations, and advanced eDiscovery. Finally, the course provides an in-depth look at Microsoft 365 device management. You will begin by planning various aspects of device management, such as preparing Windows 10 devices for co-management. You will learn to transition from Configuration Manager to Intune and explore the Microsoft Store for Business and Mobile Application Management. Moving from planning to implementation, you will focus on your Windows 10 deployment strategy, which includes implementing Windows Autopilot, Windows Analytics, and Mobile Device Management (MDM). In the context of MDM, you will learn how to deploy it, enroll devices, and manage device compliance.

Audience Profile

This course is designed for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Microsoft 365 Security Metrics
• Microsoft 365 Security Services
• Microsoft 365 Threat Intelligence
• Data Governance in Microsoft 365
• Archiving and Retention in Office 365
• Data Governance in Microsoft 365 Intelligence
• Search and Investigations
• Device Management
• Windows 10 Deployment Strategies
• Mobile Device Management

About This Course

This course explores the fundamental components of Microsoft 365 messaging administration, covering message transport and mail flow, security, hygiene, compliance, messaging infrastructure, and hybrid messaging solutions. It is tailored for IT professionals responsible for deploying and managing the messaging infrastructure within Microsoft 365 environments in their organizations.

Audience Profile

Messaging Administrators are tasked with deploying, configuring, managing, and troubleshooting recipients, permissions, mail protection, mail flow, and public folders across both on-premises and cloud enterprise settings. Their duties involve overseeing message hygiene, infrastructure management, and hybrid configuration or migration processes. To establish a secure hybrid topology that aligns with the business needs of a modern enterprise, the Messaging Administrator must work closely with the Security Administrator and the Microsoft 365 Enterprise Administrator. A foundational understanding of authentication methods, licensing models, and integration with Microsoft 365 applications is required.

At Course Completion

Upon finishing this course, students will be capable of:

• Configuring and managing the transport pipeline
• Managing and troubleshooting mail flow and transport issues
• Handling message hygiene and compliance
• Managing messaging authentication
• Configuring organizational settings and sharing policies
• Managing mobile devices
• Handling role-based permissions
• Creating and managing recipient objects and resources
• Planning, implementing, and troubleshooting public folders
• Planning a hybrid environment
• Executing mailbox migrations
• Deploying and troubleshooting hybrid environments

This course teaches you how to protect user access to your organization’s resources. Topics include user password protection, multi-factor authentication, enabling Azure Identity Protection, setting up and using Azure AD Connect, and introducing conditional access within Microsoft 365. You will explore threat protection technologies designed to safeguard your Microsoft 365 environment, focusing on threat vectors and Microsoft’s security solutions for mitigation. Key subjects include Secure Score, Exchange Online protection, Azure Advanced Threat Protection, Windows Defender Advanced Threat Protection, and threat management. Additionally, the course covers information protection technologies to secure your Microsoft 365 setup, discussing information rights managed content, message encryption, and the labels, policies, and rules that support data loss prevention and information protection. Finally, you will learn about archiving and retention in Microsoft 365, data governance, and how to perform content searches and investigations. The curriculum addresses data retention policies and tags, in-place records management for SharePoint, email retention, and conducting content searches to support eDiscovery investigations.

Upon completion of this course, students will be able to:

• Administer user and group access in Microsoft 365.
• Explain and manage Azure Identity Protection.
• Plan and implement Azure AD Connect.
• Manage synchronized user identities.
• Explain and apply conditional access.
• Describe cyber-attack threat vectors.
• Explain security solutions for Microsoft 365.
• Use Microsoft Secure Score to evaluate and enhance your security posture.
• Configure advanced threat protection services for Microsoft 365.
• Plan and deploy secure mobile devices.
• Implement information rights management.
• Secure messages in Office 365.
• Configure Data Loss Prevention policies.
• Deploy and manage Cloud App Security.
• Implement Windows information protection for devices.
• Plan and deploy a data archiving and retention system.
• Create and manage an eDiscovery investigation.
• Manage GDPR data subject requests.
• Explain and apply sensitivity labels.

About this course
This course provides a comprehensive, engaging, and practical guide to the complete site owner lifecycle in SharePoint Online. It is designed to build your confidence in planning and creating new sites, as well as managing existing ones. You will learn how to make SharePoint Online relevant to your team by leveraging site functionality to share information and collaborate effectively with colleagues. Throughout the class, you will also explore best practices and common pitfalls, applying theory through hands-on exercises in SharePoint Online.

Audience Profile

This course is intended for both novice and experienced SharePoint users who wish to make full use of SharePoint Online.

At Course Completion

• Understand the benefits of using SharePoint in real world scenarios
• Create new SharePoint sites to store business information
• Create pages to share news and content
• Customise the structure of a site to meet specific business requirements
• Create and mange views, columns and apps
• Manage the security of a site
• Use the power platform to customise forms and automate processes
• Use search to find business information from people to documents