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 Duration 28 hours

Course Outline

Business Goals, Objectives
A pure business perspective on fundamental business concepts.

  • Core business fundamentals,
  • Strategic development
  • Planning and goal-setting
  • Project management
  • Marketing
  • Staffing
  • Finance

Business Process Concepts and Fundamentals
Key aspects of business processes:

  • Identifying (discovering) business processes
  • Characteristics of processes
  • Distinguishing between as-is and to-be processes
  • Hierarchy of business process modeling
  • Aligning business processes with goals and objectives

Business Process Management Concepts and Fundamentals
Core principles of Business Process Management:

  • Functional vs. process-centric enterprise organization
  • Approaches to process management
  • Evolutions in process management
  • Roles and responsibilities of stakeholders
  • Tools that enable process management

Business Motivation Modeling
Foundations of Business Modeling - Components of the Business Motivational Model:

  • Business vision
  • Goals and objectives
  • Means and ends
  • Mission
  • Strategies and tactics
  • Dimensions of business modeling

Business Process Modeling Concepts
Basics of Business Process Modeling:

  • Introduction to BPMN
  • Defining and applying all BPMN elements found in the descriptive and analytic conformance subclasses
  • Activities;
  • Organizing model elements

Business Process Modeling Skills
Practical Business Process Modeling Skills:

  • A concise scenario, provided either as a BPMN diagram or in brief text
  • BPMN elements defined within the descriptive and analytic conformance subclasses

Process Quality, Governance, and Metrics Frameworks
Familiarity with Industry Reference Models and Quality, Metrics, and Governance Frameworks:

  • Knowledge of various industry frameworks
  • APQC Process Classification Framework
  • SCOR
  • Value Chain Reference Model
  • Business Process Maturity Model (BPMM)
  • Six Sigma and Balanced Scorecard
  • COBIT
  • Sarbanes-Oxley

Requirements

A general grasp of business processes.

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