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Course Outline
Introduction to management
Developing leadership skills in modern management
Leading a team of workers
- Understanding various management styles
- Selecting the most effective management style aligned with team development phases
- Self-assessment: Analyzing one's own leadership style
- Evaluating personal strengths and weaknesses as a team leader to identify development potentials
- Characteristics of high-performing teams
- Coordinating activities to achieve established goals
Communication in organizations
- Fundamentals of verbal and nonverbal communication
- Identifying individual communication styles
- Recognizing and addressing communication barriers
- Mastering questioning techniques
- Developing the art of active listening
- Delivering constructive criticism
- Providing effective feedback
- Navigating difficult situations during conversations
- Understanding communication networks
- Optimizing information flow models
Selected techniques of conflict resolution in a team of employees
- Understanding the nature and types of conflict
- Identifying the main sources of conflict
- Adopting behavioral styles for conflict mastery and appropriate conduct during disputes
- Leveraging conflicts assertively and developmentally within team work
- Strategies employed in conflict situations
- Conflict management principles
- Key methods for resolving conflicts
- Managing emotions during conflict
- Overcoming barriers to communication and conflict resolution (verbal and non-verbal)
Motivating the team management
- Understanding self-motivation
- Identifying what motivates individuals within an organization
- Exploring different types of motivation
- Principles of economic incentives
- Principles of utilizing intangible motivational resources
- Psychological principles of motivation
- The role of feedback and evaluation
- The importance of language in motivation
Ability to manage time effectively its use
- Utilizing the time management matrix
- Controlling personal time and addressing 'time thieves'
- Applying time planning techniques
- Delegating authority and tasks
Coaching
- Understanding coaching concepts and application methods
- Individual participant development
- Providing in-depth feedback.
Summary of training
Requirements
The course is general in nature and does not require participants to possess specialized prior knowledge.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group