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 Duration 7 hours

Course Outline

Leadership vs Management

  • Examining the parallels and distinctions between Leadership and Management; exploring the qualities of a Great Leader;
  • identifying the attributes of a Great Manager?
  • Various Management Styles
  • The role of Organisational Climate
  • Aligning Management Styles with the Organisational Climate

Building a High-Performing Team

  • Defining what constitutes a Team?
  • The phases of Team Development
  • Strategies for managers to influence the phases of Team Development…?

Performance Oversight

  • Establishing Objectives
  • Managing Individual Performance
  • Coaching to enhance Performance
  • Effective Delegation
  • Utilizing Feedback as a Performance Management instrument

Effective Change Implementation

  • Understanding why Change succeeds or fails
  • The 9 fundamental principles of change
  • Emotional responses to change
  • Resistance to change – and the potential advantages of such resistance

Negotiation for Optimal Outcomes

  • Communication techniques in Negotiation
  • The significance of Effective Presentations
  • Varied Negotiating Strategies
  • Evaluating different Strategies
  • Establishing Rapport
  • The 3-phase Negotiating Process

Managing Conflict

  • Root causes of conflict?
  • The Stages of Conflict Resolution
    • Analyzing the Conflict
    • Recognizing your position and the other party’s stance within the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and their practical application
  • Closing the Gap

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