Course Outline
Leadership vs Management
- Examining the parallels and distinctions between Leadership and Management; exploring the qualities of a Great Leader;
- identifying the attributes of a Great Manager?
- Various Management Styles
- The role of Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building a High-Performing Team
- Defining what constitutes a Team?
- The phases of Team Development
- Strategies for managers to influence the phases of Team Development…?
Performance Oversight
- Establishing Objectives
- Managing Individual Performance
- Coaching to enhance Performance
- Effective Delegation
- Utilizing Feedback as a Performance Management instrument
Effective Change Implementation
- Understanding why Change succeeds or fails
- The 9 fundamental principles of change
- Emotional responses to change
- Resistance to change – and the potential advantages of such resistance
Negotiation for Optimal Outcomes
- Communication techniques in Negotiation
- The significance of Effective Presentations
- Varied Negotiating Strategies
- Evaluating different Strategies
- Establishing Rapport
- The 3-phase Negotiating Process
Managing Conflict
- Root causes of conflict?
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The Stages of Conflict Resolution
- Analyzing the Conflict
- Recognizing your position and the other party’s stance within the conflict
- Resolving the Conflict
- Kilmann’s Five Conflict-Handling Modes – and their practical application
- Closing the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.