Influence in Action Training Course

Purpose of the course:

This course is designed for management professionals, including team leaders and managers who are initiating their career trajectories, as well as high-potential employees identified for development. It serves as a foundational step toward cultivating individual leadership capabilities and advancing human resource management skills.

Benefits of completion of the course:

Participants will enhance team management efficiency, improve decision-making related to managerial functions, and learn to adapt leadership styles to specific team dynamics. Additionally, attendees will foster business growth, strengthen conflict resolution abilities, and acquire practical time management techniques.

Training method:

The curriculum combines short thematic lectures with interactive individual exercises, simulations, case studies, and role-playing scenarios.

This program is dedicated to enhancing the public speaking capabilities of participants through practical drills underpinned by relevant theoretical concepts.

It is tailored for a broad audience, with a particular focus on conference speakers and professionals who regularly present in team meetings.

This course is designed to enhance participants' PowerPoint proficiency through practical exercises grounded in relevant theoretical concepts. It is suitable for all users, with a particular focus on presentation designers, conference speakers, and those leading team meetings.

A robust customer care strategy is essential for fostering customer satisfaction, retaining loyal clientele, and driving repeat business. By delivering exceptional service, you build client trust, elevate your company's reputation, and strengthen your market position. This course emphasizes the strategies and skills needed to forge lifelong customer relationships through the development of valuable and effective customer care approaches. Satisfied customers often become voluntary brand ambassadors through word-of-mouth and storytelling, significantly increasing the likelihood of referrals. Additionally, this workshop empowers participants to communicate effectively, appropriately, and clearly in all professional contexts.

OBJECTIVES

• Develop professional competencies in customer care
• Enhance the efficiency of customer communications
• Gain insight into uncovering customers' underlying needs and expectations
• Cultivate strong and sustainable client relationships
• Expand the company's positive market image
• Identify, mitigate, and overcome objections and barriers
• Understand personality types and communication preferences when interacting with clients
• Establish the ability to foster an open communication environment
• Refine skills for clear and effective communication
• Recognize obstacles to effective communication
• Master body language and non-verbal cues

METHODS

• Role-playing exercises
• Self-assessment tests
• Group exercises
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARING OUTCOMES

Upon completing this course, participants will be able to:

• Implement a focused customer care strategy
• Identify key customer issues
• Enhance the professional image of the company
• Adapt to various customer behavior styles
• Boost customer loyalty through outstanding service
• Develop communication abilities with clients
• Apply techniques to build strong relationships
• Create a personal action plan to enhance customer service skills
• Demonstrate generosity and high-quality customer care
• Utilize techniques for managing difficult situations
• Recognize barriers to delivering exceptional customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

This instructor-led, live training in Slovakia (online or onsite) is designed for team leaders and members who wish to utilize PRISM Brain Mapping to uncover the strengths, needs, and motivators of team members, and to learn how to manage diversity more effectively.

Upon completion of this training, participants will be able to:

• Foster a deeper understanding among team members by enhancing their knowledge of behavior preferences, communication styles, strengths, needs, and work motivators.
• Identify team strengths and learn how to leverage them to improve efficiency in achieving goals.
• Develop solutions to cooperation challenges, enabling the team to operate more effectively.
• Boost job satisfaction for team members by analyzing how each can better utilize their strengths and potential while minimizing workplace stress factors.
• Implement more effective diversity management and improve task alignment by discovering team members' strengths, preferences, and motivators, as well as reviewing individual employee reports.
• Gain a clearer understanding of a leader's management style by exploring their leadership profile and its impact on the team.

This instructor-led, live training in Slovakia (online or onsite) is aimed at beginner-to-intermediate level hospitality staff who wish to enhance their skills for providing excellent service.

By the end of this training, participants will be able to:

• Gain knowledge and skills in formal etiquette, focusing on hosting, dining, and serving.
• Understand serving protocols and the rationale behind them, enabling staff to execute these guidelines proficiently.
• Improve customer service quality, and strengthen communication and interpersonal skills for better interaction with guests.
• Understand diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service to all guests.
• Handle unexpected situations and guest requests professionally and efficiently.

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

Audience

This course is designed for staff who need to gain a comprehensive understanding of the issues surrounding People and Team Management in relation to:

• Themselves
• Their colleagues (peers)
• Their bosses
• Their team members
• Their internal and external customers and stakeholders

Format of the course

The course combines highly interactive elements including:

• Facilitated Discussions
• Slide Presentations
• Exercises
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others' behaviour
• Understand the strengths and weaknesses of the various communications media available
• Appreciate how to manage, motivate and develop their team members
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Slovakia (online or onsite) is designed for team members and leaders who wish to learn and apply team collaboration principles and best practices within their teams.

By the end of this training, participants will be able to:

• Establish a shared direction to define collective vision, mission, and goals.
• Cultivate a collaborative culture that promotes positive values and motivates teams.
• Engage teams through team-building activities, innovation initiatives, and effective conflict management to enhance cooperation.
• Evaluate team collaboration performance to analyze teamwork and overall productivity.

This instructor-led, live training in Slovakia (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Slovakia (online or on-site) is designed for team leaders and members who wish to improve their communication, collaboration, and interpersonal dynamics. By engaging in a series of practical activities, teams can develop these skills, leading to greater productivity and job satisfaction.

By the end of this training, participants will be able to:

• Identify and address common problems in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and empower managers. Facilitated by expert facilitators and coaches, the content is conveniently delivered online within the normal workflow…

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people.

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This instructor-led, live training in Slovakia (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

The training 'Generational Differences in Management. Employees of Generations XYZ. How to Work with Them' is aimed at team leaders, offering knowledge and skills in the area of communication and motivation of employees from generations X, Y, and Z. Relying on interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling effective acquisition of skills necessary for managing a team in a generationally diverse environment.