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Duration 21 hours
Course Outline
Introduction and Overview
Understanding the purpose and rationale behind business process re-engineering (BPR)
- Driving competitive superiority through radical redesign
- The necessity for re-engineering
- Distinguishing what re-engineering entails and what it does not
- Concentrating on the core business process
- Meeting objectives for cost reduction and revenue growth
Implementing the established CLAMBRE/UML framework for re-engineering
- Modeling standards: UML and BPMN
- Differentiating between customers and stakeholders
- Identifying activities and information structures
- Applying creative, right-brain thinking approaches
Focusing on the Customer
Investigating the customer interface
- Broadening customer roles via aggregation
- Refining customer classifications using generalisation
- Developing an accurate customer profile
Recording customer values and requirements
- Distinguishing service provision from product supply
- Measuring customer satisfaction across quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Evaluating the extent to which the business process satisfies customer needs
Modeling the Business Process
Identifying processes suited for re-engineering
- Discovering core business processes
- Selecting appropriate metrics to evaluate process performance
- Detecting common business process antipatterns
- Presenting insights to senior leadership
Defining worker roles and responsibilities
- Using cross-reference matrices to spot anomalies in worker roles
- Visualizing the business process with UML activity diagrams
- Distributing activities across different roles
Analyzing the Business Process
Elaborating on business processes
- Choosing suitable UML tools
- Defining process scope with UML use case diagrams
- Identifying key business actors
- Modeling alternative workflow paths
- Capturing inefficient business activities
Examining the business structure
- Revisiting organizational infrastructure
- Mapping information flow using class diagrams
- Utilizing UML business stereotypes
- Defining process architecture with communication diagrams
- Eliminating restrictive structural elements
Redesigning the Business Process
Optimizing the use of information technology
- Web-enabled technologies
- Engagement via social spaces
- Designing resilient, future-ready business systems
- Business intelligence solutions
- Enterprise Information Systems
Re-establishing customer-process boundaries
- Tailoring the business process to serve specific customer segments
- Integrating and leveraging technology opportunities
- Personalizing the process experience
- Meeting and surpassing customer expectations
Developing the new process based on best business practices
- Integrating proven business patterns
- Addressing process anomalies
- Evaluating strategic alternatives
- Guaranteeing robust and reliable information management
Deploying the Re-engineered Process
- Re-training the workforce
- Correlating metrics with customer satisfaction levels
- Facilitating continuous process improvement
- Monitoring and measuring outcomes
- Demonstrating the success of the initiative
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
