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Course Outline

Introduction to Human Resources Management (HRM)

  • Overview of HR functions and responsibilities
  • Understanding the HR lifecycle
  • The role of HR in achieving organizational goals

Handling Employee Complaints

  • Recognizing and categorizing complaints
  • Building trust and creating a safe environment for staff
  • Strategies for effective complaint resolution

Performance Management

  • Setting clear and measurable goals
  • Providing constructive feedback and coaching
  • Conducting performance reviews

Disciplinary Actions

  • Establishing fair and transparent policies
  • Managing misconduct and underperformance
  • Documenting and conducting disciplinary meetings

Addressing HR Issues

  • Handling absenteeism and workplace conflicts
  • Ensuring compliance with labor laws and regulations
  • Promoting employee engagement and well-being

Building a Positive Workplace Culture

  • Understanding organizational culture
  • Encouraging diversity, equity, and inclusion
  • Fostering team collaboration and morale

Case Studies and Role-Playing

  • Analyzing real-world HR scenarios
  • Practicing communication and conflict resolution techniques
  • Reviewing outcomes and lessons learned

Summary and Next Steps

Requirements

  • No previous HR experience is necessary
  • A basic understanding of organizational structures is advantageous

Target Audience

  • Aspiring and newly appointed HR professionals
  • Supervisors and managers who hold HR-related responsibilities
  • Team leaders aiming to enhance their people management skills
 14 Hours

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