Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other behaviours
- Differentiating between passive, aggressive, passive-aggressive, and assertive actions
- Evaluating your current communication style
- Exploring the advantages of assertive communication within the workplace
Building Confidence and Self-Awareness
- Identifying personal hindrances to assertiveness
- Addressing limiting beliefs to boost self-confidence
- Understanding emotional triggers and controlling responses
- Cultivating a positive and self-assured mindset
Communicating with Confidence
- Mastering the principles of effective verbal and non-verbal communication
- Practising active listening and formulating effective questions
- Articulating opinions, needs, and expectations with clarity and respect
- Declining requests professionally while preserving relationships
Understanding Others and Influencing Positively
- Identifying various communication and behavioural styles
- Tailoring communication approaches to different personalities
- Establishing rapport and trust
- Employing influence techniques to drive positive results
Managing Difficult Conversations
- Preparation for challenging discussions
- Addressing conflict in a calm and constructive manner
- Responding to criticism, complaints, and difficult behaviour with confidence
- Regulating emotions under pressure while upholding professionalism
Practical Assertiveness Skills
- Providing and receiving constructive feedback
- Negotiating solutions that benefit all parties
- Applying assertiveness techniques in meetings, presentations, and daily work scenarios
- Engaging in practical exercises and role-plays based on real workplace situations
Continuing Professional Development
- Reflecting on personal strengths and areas requiring improvement
- Developing a personal plan for enhancing assertiveness
- Setting SMART goals for ongoing growth
- Identifying opportunities to integrate new skills into the workplace
Requirements
None.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
