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Duration 21 hours
Course Outline
Module 1: Self-Insight and Social Awareness
- Exploring the drivers behind human behavior
- Distinguishing between behaviors that align with professional role requirements and those that do not
- Gaining perspective on how others perceive and interact with you
Module 2: Communication Skills
- Analyzing our communication methods
- Weighing the benefits and drawbacks of various media channels
- Defining and achieving effective communication
- Applying individual thinking and learning styles to daily professional tasks
Module 3: Emotional Intelligence
- The impact of emotions and their outcomes
- The value of Emotional Quotient (EQ) versus traditional Intelligence Quotient (IQ)
- Examining Goleman’s five components of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Effective Delegation
- Defining the concept of delegation
- Navigating the steps involved in the delegation process
Module 5: Transactional Analysis
- Understanding behavioral triggers in interactions with colleagues and clients
- Techniques for establishing rapport with team members and customers
- The advantages of genuine rapport in professional relationships
Module 6: Stakeholder Management
- Strategies for meeting stakeholder expectations
- Analyzing the needs of internal and external stakeholders
Module 7: Managing Change
- Reviewing nine essential principles for managing change
- Recognizing emotional responses to organizational shifts
- Addressing resistance to change and identifying potential benefits within it
Module 8: Conflict Resolution
- Identifying root causes of conflict
- Progressing through the stages of conflict management:
- Analyzing the nature of the conflict
- Comprehending the positions of all parties involved
- Finding a resolution
- Applying Kilmann’s five modes of conflict handling
- Bridging gaps between differing viewpoints
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
