Course Outline
Day 1
INTRODUCTION
- Background context
- Defining roles
- The importance of soft skills
- Perception, numeracy, and human nature
- Money, metrics, and markets
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The purpose and intent behind communication
- Educating
- Informing
- Persuading
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your target audience
- Worldviews, lenses, and schemas
- Jargon and mixed-level audiences
- Geographic and national context
- Levels of abstraction
3. COMMUNICATION METHODS AND TOOLS
- Available tools
- Screen-based text and summarising
- The rule of three
- Using examples and analogies
4. STORYTELLING
- The universality of stories and their appeal
- Leveraging narratives in the workplace
- Techniques for effective storytelling
- Non-verbal communication cues
- The lasting impact of storytelling
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Utilising trusted sources
- Visualising data and information
6. INTERPRETATION OF DATA
- Understanding confirmation bias
- Intent behind communication
- Status in communication
7. FEEDBACK
- Common feedback models
- Situation, behaviour, and impact (SBI) model
- Sandwich feedback model
- Pendleton feedback model
- Situation, task, action, and result (STAR) feedback model
- SAID feedback model
- Strategies for receiving effective feedback
- The practice of active listening
- Techniques for giving constructive feedback
- Delivering constructive criticism
- Summary
Day 3
8. COLLABORATION
- The value of collaboration
- Defining collaboration
- Fostering a collaborative culture
- Key takeaways
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting collaboration tools
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari model
- Conciseness
- Assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- Discrepancy technique
- Repetition technique
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-management
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Disclosure and intent
- Building your personal brand
- Step 1: Defining your goals
- Step 2: Aligning with objectives
- Step 3: Identifying your audience and purpose
- Step 4: Engagement strategies
- Key brand characteristics
13. POSITIVE ATTITUDE
- The history of Positive Mental Attitude (PMA)
- 'Can-do' spirit and confidence
- Cultivating and sustaining a PMA
- Refined positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite Knowledge and Skills
There are no specific prerequisites for participants. However, possessing some professional experience in any discipline is beneficial.
Target Audience
This course is typically suited for professionals with several years of experience. The content is universal in nature and applicable to most industries. It is particularly valuable for specialists who frequently need to explain complex and niche concepts to non-technical audiences.
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
