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Course Outline

Introduction to Feedforward

  • Feedback vs feedforward: key differences.
  • Why feedforward works: focus on strengths and future possibilities.
  • Evidence and business cases for forward-focused coaching.

Core Principles and Techniques

  • Giving concise, specific, and future-oriented suggestions.
  • Using positive language and avoiding judgmental framing.
  • Open-ended questions and active listening for constructive dialogue.

Practical Feedforward Conversations

  • Structured feedforward script: request, suggest, commit.
  • Role-play: one-on-one feedforward sessions.
  • Peer coaching and rapid practice rounds.

Adapting Feedforward to Contexts

  • Team meetings and standups: short, actionable suggestions.
  • Remote and asynchronous feedforward practices.
  • Cross-cultural considerations and psychological safety.

Handling Difficult Conversations

  • Combining feedforward with corrective conversations when needed.
  • De-escalation techniques and reframing for constructive outcomes.
  • Setting boundaries and follow-up commitments.

Embedding Feedforward in Your Team

  • Designing simple routines and rituals to sustain practice.
  • Measuring impact: qualitative and simple quantitative indicators.
  • Action planning: draft your team’s feedforward rollout plan.

Troubleshooting

  • Common obstacles and how to overcome resistance.
  • When feedforward alone is insufficient and solutions.
  • Coaching resources and escalation paths.

Summary and Next Steps

Requirements

  • Fundamental understanding of team leadership and communication principles.
  • Experience leading or coordinating small teams is advantageous.
  • Readiness to participate in role-plays and peer coaching.

Audience

  • Team leaders.
  • Managers.
  • Supervisors.
  • HR professionals.
 7 Hours

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