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Course Outline

Foundation Tools

  • Define clear communication objectives
  • Ensure a shared understanding of roles
  • Identify the most effective requirements and processes for achieving communication goals
  • Recognize and leverage common ground to facilitate successful interactions
  • Team Exercise

The Communication Process

  • Understand the stages of communication
  • Prepare your message
  • Align the message with your audience
  • Deliver the message effectively
  • Identify barriers to communication
  • Communication Exercise – Case Studies

Communication Skills

  • Exercise choice and control
  • Apply emotional intelligence
  • Master the four key components
  • Build trust
  • Establish rapport
  • Focus on outcome thinking
  • Listen for understanding
  • Express ideas without provoking
  • Ask questions for specificity
  • Summarize effectively

Influencing

  • Broaden your skill set
  • Apply an influencing framework
  • Follow practical guidelines
  • Understand personal needs and motivations
  • Develop an influencing strategy
  • Influencing Exercise – Planning and Practice

Challenging Situations Understanding and Managing Conflict

  • Communicate non-defensively
  • Communication Exercise – Real Plays
  • Facilitate team communications
  • Address challenging behaviors
  • Team Exercise – Difficult Situations

Summary and Action Plans

  • Reflect on lessons learned and create plans for continuous development
 21 Hours

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