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Course Outline
Foundation Tools
- Define clear communication objectives
- Ensure a shared understanding of roles
- Identify the most effective requirements and processes for achieving communication goals
- Recognize and leverage common ground to facilitate successful interactions
- Team Exercise
The Communication Process
- Understand the stages of communication
- Prepare your message
- Align the message with your audience
- Deliver the message effectively
- Identify barriers to communication
- Communication Exercise – Case Studies
Communication Skills
- Exercise choice and control
- Apply emotional intelligence
- Master the four key components
- Build trust
- Establish rapport
- Focus on outcome thinking
- Listen for understanding
- Express ideas without provoking
- Ask questions for specificity
- Summarize effectively
Influencing
- Broaden your skill set
- Apply an influencing framework
- Follow practical guidelines
- Understand personal needs and motivations
- Develop an influencing strategy
- Influencing Exercise – Planning and Practice
Challenging Situations Understanding and Managing Conflict
- Communicate non-defensively
- Communication Exercise – Real Plays
- Facilitate team communications
- Address challenging behaviors
- Team Exercise – Difficult Situations
Summary and Action Plans
- Reflect on lessons learned and create plans for continuous development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive