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 Duration 14 hours

Course Outline

Self and Others Awareness

  • Exploring the drivers behind our behavior
  • Distinguishing between acceptable behaviors required by business roles and those that are not
  • Gaining insights into how others perceive and interact with us

Communication

  • Mechanisms of interpersonal communication
  • Evaluating the pros and cons of various communication media
  • Defining and achieving Effective Communication
  • Applying individual thinking and learning styles to daily professional tasks

Emotional Intelligence

  • Understanding emotions and their impact
  • The significance of EQ (Emotional Quotient) compared to IQ
  • Goleman’s five dimensions of Emotional Intelligence:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Analyzing why we act or react specifically to colleagues and customers
  • Strategies for building rapport with team members and clients
  • The advantages of genuine rapport in professional relationships

Stakeholder Management

  • Strategies for meeting stakeholder expectations
  • Conducting stakeholder analysis for internal and external parties

Navigating Change

  • The nine fundamental principles of change
  • Emotional responses to organizational shifts
  • Managing resistance to change and recognizing its potential benefits

Requirements

Target Audience

Professionals who require a comprehensive understanding of communication and influence dynamics with:

  • Their colleagues
  • Supervisors and management
  • Internal and external customers and stakeholders

Number of participants


Price per participant

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