Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 14 hours
Course Outline
Self and Others Awareness
- Exploring the drivers behind our behavior
- Distinguishing between acceptable behaviors required by business roles and those that are not
- Gaining insights into how others perceive and interact with us
Communication
- Mechanisms of interpersonal communication
- Evaluating the pros and cons of various communication media
- Defining and achieving Effective Communication
- Applying individual thinking and learning styles to daily professional tasks
Emotional Intelligence
- Understanding emotions and their impact
- The significance of EQ (Emotional Quotient) compared to IQ
- Goleman’s five dimensions of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Analyzing why we act or react specifically to colleagues and customers
- Strategies for building rapport with team members and clients
- The advantages of genuine rapport in professional relationships
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Conducting stakeholder analysis for internal and external parties
Navigating Change
- The nine fundamental principles of change
- Emotional responses to organizational shifts
- Managing resistance to change and recognizing its potential benefits
Requirements
Target Audience
Professionals who require a comprehensive understanding of communication and influence dynamics with:
- Their colleagues
- Supervisors and management
- Internal and external customers and stakeholders
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.