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Course Outline

Foundations of Communication

  • Understanding the communication process and its various stages
  • The significance of both verbal and nonverbal cues
  • Essential techniques and tools for effective dialogue

Principles of Effective Communication in Organizational Contexts

  • Self-assessment of personal communication styles
  • Identifying common communication errors
  • Recognizing and addressing communication barriers
  • The developmental stages of interpersonal connections
  • Comparing direct face-to-face and telephone communications

Communication Within Organizations

  • Mapping communication networks inside the organization
  • Optimizing information flow models
  • Utilizing internal tools for task management and communication

Conducting Effective Conversations

  • Shaping self-perception as both a sender and receiver of information
  • Key factors influencing the quality of professional interactions
  • Utilizing active listening to enhance communication effectiveness
  • Understanding factors that hinder hearing and comprehension
  • The art of formulating impactful questions
  • Psychological mechanisms and techniques for influence

Building Teams and Enhancing Collaboration

  • Navigating the stages of team development, including operational principles and potential pitfalls
  • Strategies for addressing each developmental stage
  • Identifying and managing team roles

Managing Conflict and Competition in Groups

  • Identifying the sources and types of conflict
  • Strategic approaches to resolving disputes
  • Assessing the benefits and drawbacks of intra-group competition

Exploring the origins and classifications of conflict

Harmonizing individual needs with positive relationships: The role of assertive behavior

  • Defining the concept of assertiveness
  • Recognizing and honoring personal rights
  • Identifying appropriate moments for assertive action
  • Distinguishing between aggressive, submissive, and assertive behaviors
  • Constructing "I" messages to express opinions, judgments, and emotions assertively
  • Overcoming the fear of saying "no" and identifying internal obstacles
  • Fostering self-assured treatment and self-respect

Respecting Self and Others in Decision-Making

  • The skill of saying no and refusing requests appropriately
  • The ability to argue points effectively
  • Recognizing and countering manipulation
  • Handling negative and positive forms of criticism with grace
  • Delivering constructive feedback effectively
 14 Hours

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