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Course Outline
Foundations of Communication
- Understanding the communication process and its various stages
- The significance of both verbal and nonverbal cues
- Essential techniques and tools for effective dialogue
Principles of Effective Communication in Organizational Contexts
- Self-assessment of personal communication styles
- Identifying common communication errors
- Recognizing and addressing communication barriers
- The developmental stages of interpersonal connections
- Comparing direct face-to-face and telephone communications
Communication Within Organizations
- Mapping communication networks inside the organization
- Optimizing information flow models
- Utilizing internal tools for task management and communication
Conducting Effective Conversations
- Shaping self-perception as both a sender and receiver of information
- Key factors influencing the quality of professional interactions
- Utilizing active listening to enhance communication effectiveness
- Understanding factors that hinder hearing and comprehension
- The art of formulating impactful questions
- Psychological mechanisms and techniques for influence
Building Teams and Enhancing Collaboration
- Navigating the stages of team development, including operational principles and potential pitfalls
- Strategies for addressing each developmental stage
- Identifying and managing team roles
Managing Conflict and Competition in Groups
- Identifying the sources and types of conflict
- Strategic approaches to resolving disputes
- Assessing the benefits and drawbacks of intra-group competition
Exploring the origins and classifications of conflict
Harmonizing individual needs with positive relationships: The role of assertive behavior
- Defining the concept of assertiveness
- Recognizing and honoring personal rights
- Identifying appropriate moments for assertive action
- Distinguishing between aggressive, submissive, and assertive behaviors
- Constructing "I" messages to express opinions, judgments, and emotions assertively
- Overcoming the fear of saying "no" and identifying internal obstacles
- Fostering self-assured treatment and self-respect
Respecting Self and Others in Decision-Making
- The skill of saying no and refusing requests appropriately
- The ability to argue points effectively
- Recognizing and countering manipulation
- Handling negative and positive forms of criticism with grace
- Delivering constructive feedback effectively
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality