As the pace of change accelerates within the realm of digital business and Business 3.0, organizational boundaries and alliances are in constant flux. To survive and thrive in this new knowledge economy, teams and individuals must master the art of resolving conflict effectively while preserving long-term relationships. Regrettably, most professionals receive minimal training in effective conflict resolution. This gap often leads to situations where conflict is avoided, responses become passive-aggressive, or, in the worst cases, schoolyard bullying tactics dominate the approach to winning conflicts.
This instructor-led, live training (available onsite or remote) is designed for executives, leaders, teams, and business professionals who wish to learn how to resolve conflict using practical, easy-to-follow yet highly effective conflict models. By the conclusion of the course, you will have hands-on experience with 14 powerful plug-and-play tools that will help you resolve conflict while maintaining positive relationships in the workplace.
By the end of this training, participants will be able to:
- Identify the 5 stages of effective conflict resolution.
- Agree on how to handle conflict before it begins.
- Manage themselves positively throughout the conflict.
- Utilize proven methods to resolve conflict faster and more effectively.
- Rehearse conflict scenarios to achieve better outcomes.
- Learn from conflict to approach future disputes differently.
The program includes simulations, role-playing activities, and interactive workshops to provide necessary practical experience. The course emphasizes fun, interactive, practical, visual, and analogy-based learning to help embed the models while moving at a fast pace. Expect discussions ranging from buildings and emotions to preparing your conflict dish, lemmings, leading 20th-century psychologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs, and Les Misérables.
Format of the Course
- Interactive lecture and discussion.
- Extensive exercises and practice.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
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