AI-Enhanced Public Service Delivery Training Course

AI policy and regulation is a rapidly evolving field that directly influences how governments develop, adopt, and oversee artificial intelligence systems.

This instructor-led, live training (available online or on-site) is designed for public sector legal and compliance professionals who have limited prior exposure to AI technologies and wish to understand regulatory developments, ethical frameworks, and policy considerations for responsible AI deployment.

By the end of this training, participants will be able to:

• Interpret key components of AI-related regulations such as the EU AI Act and GDPR.
• Assess national and international policy developments (e.g., Canada, U.S., OECD).
• Evaluate legal and ethical risks associated with AI procurement and use.
• Contribute to AI governance, oversight, and cross-agency coordination.

Format of the Course

• Interactive lectures and legal case analysis.
• Regulatory comparisons and policy mapping exercises.
• Scenario-based group discussions.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

AI Programming involves the practical application of programming tools and techniques to develop intelligent systems that assist in automation, analysis, and service enhancement.

This instructor-led, live training (online or onsite) is designed for public sector professionals with limited or emerging experience in AI who are involved in innovation, research, or operational transformation. The goal is to equip them with practical programming skills to explore how AI tools can be built and applied within government workflows.

By the end of this training, participants will be able to:

• Grasp core AI concepts, including large language models, APIs, and intelligent automation.
• Write basic Python scripts to interact with AI services and process structured data.
• Develop prototypes using AI for tasks such as summarization, classification, or chatbot development.
• Assess the risks and constraints of AI development in the public sector, including privacy, explainability, and compliance.

Format of the Course

• Interactive lecture and discussion sessions.
• Hands-on use of Python and LLM APIs through public sector examples.
• Guided exercises focused on data analysis, content automation, and workflow prototyping.

Course Customization Options

• To request a customized training for this course tailored to your department's workflows or internal tools, please contact us to arrange.

Artificial Intelligence (AI) introduces new dimensions of operational risk, governance challenges, and cybersecurity exposure for government agencies and departments in Slovakia.

This instructor-led, live training (online or onsite) is aimed at public sector IT and risk professionals with limited prior experience in AI who wish to understand how to evaluate, monitor, and secure AI systems within a government or regulatory context in Slovakia.

By the end of this training, participants will be able to:

• Interpret key risk concepts related to AI systems, including bias, unpredictability, and model drift, relevant to Slovak public sector operations.
• Apply AI-specific governance and auditing frameworks such as NIST AI RMF and ISO/IEC 42001 in the context of Slovak government policies.
• Recognize cybersecurity threats targeting AI models and data pipelines within the Slovak public sector.
• Establish cross-departmental risk management plans and policy alignment for AI deployment tailored to the needs of Slovak government agencies.

Format of the Course

• Interactive lecture and discussion of public sector use cases specific to Slovakia.
• AI governance framework exercises and policy mapping aligned with Slovak regulations.
• Scenario-based threat modeling and risk evaluation relevant to the Slovak government environment.

Course Customization Options

• To request a customized training for this course tailored to the needs of Slovak public sector organizations, please contact us to arrange.

AI tools like ChatGPT, Copilot, and Gemini are revolutionizing administrative processes by assisting teams in drafting content, scheduling meetings, responding to emails, and automating routine tasks.

This instructor-led, live training (available both online and onsite) is designed for public sector administrative professionals with little to no prior experience in AI, aiming to enhance their everyday productivity through the practical use of AI assistants and automation tools.

By the end of this training, participants will be able to:

• Understand how AI tools can support common administrative tasks.
• Use ChatGPT, Copilot, and Gemini to create emails, summaries, and documents.
• Integrate AI tools with calendars, task lists, and office software.
• Apply best practices for writing prompts and interpreting results.

Format of the Course

• Interactive lectures and guided demonstrations.
• Hands-on practice with real-world administrative tasks.
• Customizable exercises using the tools most relevant to participants' daily work.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Audio AI refers to artificial intelligence technologies that interpret, analyze, generate, or interact with audio signals, such as human speech, environmental sounds, and music.

This instructor-led, live training (available online or on-site) is designed for professionals at the beginner level who want to understand how AI is applied in the audio domain for business, communication, automation, and innovation purposes.

By the end of this training, participants will be able to:

• Understand what Audio AI is and how it is utilized in real-world scenarios.
• Identify various categories of audio AI tools, such as transcription, classification, and generation.
• Explore business cases in customer service, security, compliance, and media.
• Evaluate AI tools and services that are suitable for enterprise-level audio applications.

Format of the Course

• Interactive lecture and discussion sessions.
• Numerous exercises and practical activities.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

ChatGPT is a powerful AI assistant that can support government professionals with drafting documents, conducting research, summarizing information, and automating tasks.

This instructor-led, live training (available online or on-site) is designed for public sector staff who have limited or no prior experience using AI tools and wish to effectively apply ChatGPT for government-related communication, analysis, and administrative productivity.

By the end of this training, participants will be able to:

• Use ChatGPT to compose and refine government emails, memos, and reports.
• Summarize policy documents, public comments, or research findings with accuracy.
• Create effective prompts for everyday administrative and analytical tasks.
• Apply basic principles of privacy and compliance when using AI in a public sector context.

Format of the Course

• Interactive lectures and discussions.
• Real-world government-focused use cases.
• Hands-on implementation and prompt writing practice.

Course Customization Options

• To request a customized training for this course based on your department's specific workflows or policy priorities, please contact us to arrange.

ChatGPT is an AI-driven language model designed to support public sector teams in legislative drafting, policy writing, and document revision at scale — all while enhancing clarity, compliance, and efficiency.

This instructor-led, live training (available online or on-site) is tailored for public sector professionals with little to no prior experience using AI. It is specifically aimed at those responsible for drafting, editing, or reviewing legislative and policy content who wish to improve their precision, clarity, and speed through the use of ChatGPT.

By the end of this training, participants will be able to:

• Utilize ChatGPT to draft, refine, and edit legislative or policy documents.
• Apply plain language principles and control tone using effective prompting techniques.
• Generate and revise multiple versions for stakeholder input or legal review.
• Ensure consistency with compliance requirements and document structures.

Format of the Course

• Interactive lectures and discussions.
• Practical hands-on use of ChatGPT in legislative and policy drafting scenarios.
• Guided exercises focused on document structuring, tone, and legal clarity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

ChatGPT is a versatile AI assistant that can help government communication teams enhance content creation, responsiveness, and multilingual service delivery while maintaining message consistency and tone.

This instructor-led, live training (available online or on-site) is designed for public sector communication professionals who are new to AI tools and wish to leverage ChatGPT to support external communication tasks such as public notices, social media writing, and citizen responses in clear and inclusive formats.

By the end of this training, participants will be able to:

• Create effective public announcements, alerts, and updates with AI assistance.
• Tailor the tone and message for different audiences and platforms.
• Use ChatGPT to translate, rewrite, or simplify public content across multiple languages.
• Ensure alignment with communication guidelines, accessibility standards, and tone policies.

Format of the Course

• Interactive lectures and discussions.
• Practical use of ChatGPT in real-world public sector communication scenarios.
• Guided exercises focused on outreach, tone management, and language inclusivity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

ChatGPT is a powerful AI assistant that can help public sector teams in Slovakia summarize lengthy documents and generate clear, structured briefings for leadership or stakeholder communication.

This instructor-led, live training (online or onsite) is aimed at government professionals in Slovakia with limited or no prior experience using AI who routinely work with reports and wish to enhance the way they summarize, synthesize, and transform information into clear, meeting-ready formats.

By the end of this training, participants will be able to:

• Use ChatGPT to extract and summarize key insights from complex documents.
• Transform raw content into executive summaries, memos, and briefings.
• Refine summaries for clarity, tone, and purpose.
• Apply safe and effective prompting for government reporting workflows in Slovakia.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in sample government scenarios relevant to Slovakia.
• Guided exercises focused on summarization, briefing, and communication workflows tailored for Slovak public sector needs.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools in Slovakia, please contact us to arrange.

Microsoft 365 Copilot is an AI-powered assistant integrated into familiar Microsoft applications to enhance content creation, automate routine tasks, and provide intelligent insights.

This instructor-led, live training (available online or onsite) is designed for public sector employees with little to no prior experience using AI tools. The goal is to help them leverage Microsoft 365 Copilot to improve communication, streamline document work, and extract valuable insights from data and meetings more efficiently.

By the end of this training, participants will be able to:

• Utilize Copilot in Word, Excel, and Outlook to draft, analyze, and enhance communications.
• Automate repetitive documentation and summarization tasks across Microsoft 365 applications.
• Derive insights from meeting notes, spreadsheets, and written reports.
• Adhere to responsible use guidelines for Copilot in a public sector context.

Format of the Course

• Interactive lecture and discussion.
• Hands-on practice with Microsoft 365 Copilot in sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in Slovakia (online or onsite) is aimed at advanced-level government professionals and policy experts who wish to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

• Utilize DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and improve data transparency.
• Apply AI-driven insights for public sector innovation.
• Enhance citizen engagement through AI-powered solutions.

This instructor-led, live training in Slovakia (online or onsite) is aimed at intermediate-level public sector professionals who wish to use Gemini to generate high-quality content, assist with research, and improve productivity through more advanced AI interactions.

By the end of this training, participants will be able to:

• Craft more effective and tailored prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarize and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organizing ideas efficiently.

Artificial Intelligence (AI) is revolutionizing public sector operations, decision-making, and service delivery globally.

This instructor-led, live training (available online or on-site) is designed for public sector leaders with little to no prior experience in AI. The goal is to help them understand the fundamentals of AI, assess its strategic importance, and explore how it can be ethically and effectively integrated into government organizations.

By the end of this training, participants will be able to:

• Grasp the key concepts and terminology in artificial intelligence.
• Assess the opportunities and risks associated with AI in public sector contexts.
• Examine the ethical and regulatory considerations relevant to AI use in government.
• Formulate informed perspectives for AI-related policy, procurement, and strategy.

Format of the Course

• Interactive lectures and discussions.
• Real-world public sector case studies.
• Guided group reflection and policy exercises.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

AI is rapidly becoming the foundation of modern product management — transforming how we discover customer needs, define solutions, and make decisions. Just as electricity revolutionized industry, Artificial Intelligence is reshaping how products are built, validated, and evolved.

This instructor-led, live training (online or onsite) is aimed at Product Owners, Scrum Masters, and Agile Coaches who want to understand how AI can enhance product ownership and strengthen decision-making.

By the end of this training, participants will be able to:

• Understand the fundamentals of Artificial Intelligence and differentiate between traditional AI and Generative AI (GenAI).
• Apply the seven preferred stances of a Product Owner (including the new Orchestrator stance) and use AI to strengthen each stance — such as Visionary, Experimenter, or Customer Representative.
• Master effective prompting and treat AI tools as intelligent collaborators with specialized skills.
• Deepen customer understanding and create AI-supported personas for hypothesis testing and discovery, while maintaining authentic customer contact.
• Develop and communicate a clear product vision using structured frameworks like the 3x3 Framework, leveraging AI to shape and visualize narratives.
• Use Generative AI tools to accelerate prototyping and hypothesis testing, such as generating mock-ups or product concepts.
• Support product decisions by using AI tools to analyze, prioritize, and evaluate features based on value, feasibility, and user impact.
• Automate or delegate routine daily tasks (emails, stakeholder management, note-taking) using AI to focus on strategic and creative work.
• Lead discussions on AI ethics, bias, and data security, ensuring responsible and sustainable AI adoption.
• Identify and design valuable AI use cases tailored to the specific product and organizational context.
• Explore and experiment with around 20 different AI tools and models — from productivity assistants and prototyping platforms to generative video, image, and coding solutions.