ChatGPT for Public Communication and Citizen Engagement Training Course

Discover how artificial intelligence can revolutionize your HR processes—spanning recruitment, payroll, and learning—through practical, hands-on modules. This training empowers HR professionals to utilize AI ethically and effectively, enhancing efficiency, accuracy, and the overall employee experience.

Why Participate?

• Develop practical AI skills specifically tailored for HR functions
• Learn to automate and optimize key HR tasks
• Gain insights into ethical usage and risk management
• Future-proof your HR department for upcoming challenges

AI policy and regulation is a rapidly evolving area that directly impacts how governments develop, adopt, and oversee artificial intelligence systems.

This instructor-led, live training (online or onsite) is aimed at public sector legal and compliance professionals with limited prior exposure to AI technologies who wish to understand regulatory developments, ethical frameworks, and policy considerations for responsible AI deployment.

By the end of this training, participants will be able to:

• Interpret key components of AI-related regulations such as the EU AI Act and GDPR.
• Assess national and international policy developments (Canada, U.S., OECD, etc.).
• Evaluate legal and ethical risks in AI procurement and use.
• Contribute to AI governance, oversight, and cross-agency alignment.

Format of the Course

• Interactive lecture and legal case analysis.
• Regulatory comparisons and policy mapping exercises.
• Scenario-based group discussion.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

AI programming involves the practical use of coding tools and methods to develop intelligent systems that support automation, data analysis, and improved service delivery.

This instructor-led live training (available online or in-person) is designed for public sector professionals who have little to no prior AI experience but are involved in innovation, research, or operational transformation. The course aims to build practical coding skills so participants can explore how AI tools can be developed and integrated into government processes.

Upon completion of this training, participants will be able to:

• Grasp fundamental AI concepts, such as large language models, APIs, and intelligent automation.
• Write basic Python scripts to interact with AI services and handle structured data.
• Develop AI prototypes for tasks like summarization, classification, or creating chatbots.
• Assess risks and constraints related to AI development in the public sector, including privacy, transparency, and compliance.

Course Format

• Interactive lectures and group discussions.
• Practical exercises using Python and LLM APIs with public sector scenarios.
• Guided activities focused on data analysis, content automation, and workflow prototyping.

Customization Options

• To arrange customized training tailored to your department's specific workflows or internal tools, please contact us.

Artificial Intelligence (AI) is increasingly being used to improve the efficiency, accessibility, and responsiveness of public service delivery in areas such as taxation, healthcare, immigration, and social programs.

This instructor-led, live training (online or onsite) is aimed at public service delivery professionals with limited experience in AI who wish to explore real-world applications, automation strategies, and planning considerations for incorporating AI into front-line government services.

By the end of this training, participants will be able to:

• Identify areas in their department where AI can improve public service operations.
• Understand automation tools and AI-driven decision support systems.
• Explore use cases in forecasting, language access, and citizen assistance.
• Assess ethical, operational, and citizen trust factors in AI-enabled services.

Format of the Course

• Interactive lecture with real-life examples.
• Public sector use case walkthroughs and group discussion.
• Strategy planning exercises adapted to participants' departments.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) introduces new dimensions of operational risk, governance challenges, and cybersecurity exposure for government agencies and departments.

This instructor-led, live training (online or onsite) is aimed at public sector IT and risk professionals with limited prior experience in AI who wish to understand how to evaluate, monitor, and secure AI systems within a government or regulatory context.

By the end of this training, participants will be able to:

• Interpret key risk concepts related to AI systems, including bias, unpredictability, and model drift.
• Apply AI-specific governance and auditing frameworks such as NIST AI RMF and ISO/IEC 42001.
• Recognize cybersecurity threats targeting AI models and data pipelines.
• Establish cross-departmental risk management plans and policy alignment for AI deployment.

Format of the Course

• Interactive lecture and discussion of public sector use cases.
• AI governance framework exercises and policy mapping.
• Scenario-based threat modeling and risk evaluation.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

AI solutions like ChatGPT, Copilot, and Gemini are revolutionizing administrative processes by empowering teams to draft content, organize meetings, handle correspondence, and automate routine tasks more effectively.

This instructor-led, live training session (available online or onsite) is designed for public sector administrative staff who have little to no prior experience with AI but want to boost daily productivity by leveraging AI assistants and automation tools.

Upon completing this training, participants will be able to:

• Grasp how AI tools support everyday administrative duties.
• Utilize ChatGPT, Copilot, and Gemini to produce emails, summaries, and various documents.
• Integrate AI tools with calendars, task lists, and standard office software.
• Apply best practices for crafting prompts and interpreting AI-generated results.

Course Format

• Interactive lectures combined with guided demonstrations.
• Practical exercises involving real-world administrative tasks.
• Customizable activities tailored to the specific tools used in participants' daily work.

Course Customization Options

• For information on arranging a customized training session, please contact us.

Audio AI encompasses artificial intelligence technologies designed to interpret, analyze, generate, or interact with audio signals, including human speech, ambient sounds, and music.

This guided, live training session (available online or on-site) targets beginner-level professionals seeking to comprehend how AI is utilized in the audio sector for business objectives, communication, automation, and innovation.

Upon completing this training, participants will be equipped to:

• Comprehend the concept of Audio AI and its practical applications in real-world scenarios.
• Distinguish between various types of audio AI tools, such as transcription, classification, and generation services.
• Examine business applications within customer service, security, regulatory compliance, and media industries.
• Assess AI tools and services appropriate for enterprise audio solutions.

Course Structure

• Interactive lectures and discussions.
• Extensive exercises and practical practice.
• Practical implementation within a live laboratory environment.

Customization Options

• For inquiries regarding customized training for this course, please reach out to us to arrange details.

ChatGPT serves as a robust AI assistant capable of aiding government professionals in drafting, research, summarization, and automating tasks.

This instructor-led live training, available both online and onsite, targets public sector staff with little to no prior experience using AI tools. It is designed to help participants effectively apply ChatGPT for government-related communication, analysis, and administrative productivity.

Upon completing this training, participants will be able to:

• Utilize ChatGPT to draft and refine government emails, memos, and reports.
• Precisely summarize policy documents, public feedback, and research findings.
• Create effective prompts for routine administrative and analytical tasks.
• Implement fundamental privacy and compliance principles when using AI within the public sector.

Course Format

• Interactive lectures and discussions.
• Real-world applications tailored to government workflows.
• Practical exercises in implementation and prompt engineering.

Customization Options

• For customized training aligned with your department’s specific workflows or policy priorities, please contact us to arrange a session.

ChatGPT is an artificial intelligence language model designed to support public sector teams in scaling legislative drafting, policy writing, and document revision processes, while enhancing clarity, regulatory compliance, and operational efficiency.

This instructor-led, live training session (available online or in-person) targets public sector professionals who may have little to no prior experience with AI. It is ideal for those responsible for drafting, editing, or reviewing legislative and policy materials who wish to enhance precision, clarity, and speed through the strategic use of ChatGPT.

Upon completion of this course, participants will be equipped to:

• Leverage ChatGPT to draft, refine, and edit legislative or policy documents.
• Implement plain language principles and manage tone through effective prompting strategies.
• Generate and revise multiple document versions for stakeholder feedback or legal evaluation.
• Ensure alignment with compliance mandates and standardized document structures.

Course Format

• Interactive lectures accompanied by group discussions.
• Practical application of ChatGPT in real-world legislative and policy drafting scenarios.
• Guided exercises focused on document organization, tone adjustment, and legal clarity.

Customization Opportunities

• For tailored training sessions aligned with your department’s specific workflows or internal tools, please reach out to us to arrange a personalized session.

ChatGPT is a potent AI assistant designed to help public sector teams condense extensive documents and produce clear, well-structured briefings for leadership or stakeholder communications.

This instructor-led, live training (available online or onsite) targets government professionals who have little to no prior experience with AI but regularly handle reports and want to improve how they summarize, synthesize, and transform information into clear, meeting-ready formats.

Upon completion of this training, participants will be able to:

• Leverage ChatGPT to extract and summarize key insights from complex documents.
• Convert raw content into executive summaries, memorandums, and briefings.
• Refine summaries to ensure clarity, appropriate tone, and alignment with purpose.
• Apply safe and effective prompting techniques for government reporting workflows.

Course Format

• Interactive lectures and discussions.
• Practical use of ChatGPT in sample government scenarios.
• Guided exercises focused on summarization, briefing, and communication workflows.

Customization Options

• To request customized training for this course tailored to your department's workflows or internal tools, please contact us to arrange.

Microsoft 365 Copilot is an AI-powered assistant embedded into familiar Microsoft tools to enhance content creation, automate routine tasks, and provide smart insights.

This instructor-led, live training (online or onsite) is aimed at public sector employees with limited or no prior experience using AI tools who wish to use Microsoft 365 Copilot to enhance communication, streamline document work, and extract insights more efficiently from data and meetings.

By the end of this training, participants will be able to:

• Use Copilot in Word, Excel, and Outlook to draft, analyze, and improve communications.
• Automate repetitive documentation and summarization tasks across Microsoft 365 apps.
• Generate insights from meeting notes, spreadsheets, and written reports.
• Follow responsible use guidelines for Copilot in a public sector context.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Microsoft 365 Copilot in sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in Slovakia (online or onsite) is aimed at advanced-level government professionals and policy experts who wish to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

• Utilize DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and improve data transparency.
• Apply AI-driven insights for public sector innovation.
• Enhance citizen engagement through AI-powered solutions.

This instructor-led live training, conducted in Slovakia (online or on-site), is intended for intermediate-level public sector professionals who want to leverage Gemini for generating high-quality content, supporting research, and improving productivity through advanced AI interactions.

By the conclusion of this training, participants will be able to:

• Design more effective, customized prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarize and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organizing ideas efficiently.

Artificial Intelligence (AI) is reshaping public sector operations, decision-making, and service delivery on a global scale.

This instructor-led live training, available either online or onsite, is designed for public sector leaders who have little to no prior background in AI. The course aims to help participants grasp the fundamentals of AI, assess its strategic importance, and explore how to ethically and effectively integrate AI within government organizations.

Upon completion of this training, participants will be equipped to:

• Comprehend the core concepts and terminology associated with artificial intelligence.
• Assess the opportunities and risks of AI within the context of the public sector.
• Examine the ethical and regulatory factors pertinent to AI usage in government.
• Form informed viewpoints to guide AI-related policy, procurement, and strategic planning.

Format of the Course

• Interactive lectures and discussions.
• Real-world case studies from the public sector.
• Guided group reflections and policy exercises.

Course Customization Options

• To request a customized training session for this course, please contact us to make arrangements.

Artificial Intelligence is swiftly emerging as the core of contemporary product management—reshaping how we identify customer needs, define solutions, and make critical decisions. Just as electricity transformed industry, AI is fundamentally altering how products are developed, validated, and evolved.

This live, instructor-led training (available online or onsite) is designed for Product Owners, Scrum Masters, and Agile Coaches seeking to understand how AI can elevate product ownership and enhance decision-making capabilities.

Upon completion of this training, participants will be equipped to:

• Grasp the fundamentals of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
• Apply the seven key stances of a Product Owner (including the newly introduced Orchestrator stance) and leverage AI to reinforce each role—such as Visionary, Experimenter, or Customer Representative.
• Master effective prompting techniques and view AI tools as intelligent collaborators with specialized expertise.
• Deepen customer insights and create AI-assisted personas for hypothesis testing and discovery, while preserving genuine customer interactions.
• Formulate and articulate a clear product vision using structured frameworks like the 3x3 Framework, utilizing AI to craft and visualize narratives.
• Utilize Generative AI tools to speed up prototyping and hypothesis testing, such as generating mock-ups or product concepts.
• Inform product decisions by employing AI to analyze, prioritize, and evaluate features based on value, feasibility, and user impact.
• Automate or delegate routine daily tasks (emails, stakeholder management, note-taking) via AI, freeing up time for strategic and creative work.
• Facilitate discussions on AI ethics, bias, and data security to ensure responsible and sustainable AI adoption.
• Identify and design high-value AI use cases tailored to specific products and organizational contexts.
• Explore and experiment with approximately 20 different AI tools and models—ranging from productivity assistants and prototyping platforms to generative video, image, and coding solutions.