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Course Outline

1. Introduction to Communication Issues

  • the communication process and its stages
  • the importance of verbal and non-verbal communication
  • techniques and tools for effective communication.
  • Direct communication vs. communication via media: phone, email, messengers

2. Principles of Effective Communication as a Key Element in Organizational Interactions

  • self-analysis of one's own communication style
  • errors in communication, their correction and avoidance
  • communication barriers
  • stages of interpersonal contact formation

3. Effective Conversation Management

  • shaping your own image as a sender and receiver of the message
  • assertive responses to objections, criticism, and praise
  • recognizing and bypassing communication barriers, active listening as a tool for effective communication · recognizing and dealing with factors disrupting listening and understanding of speech
  • the art of asking questions
  • psychological mechanisms and techniques of influence

4. Intercultural Aspects of Communication

  • basics of proxemics – distance in communication
  • formulating messages in intercultural contacts
  • self-expression and intercultural perception
  • cultural interpretation of messages
  • cultural attitudes in everyday communication and negotiations
  • decision-making in a cultural context

5. Basic Principles of Intercultural Communication

  • contact-oriented cultures
  • rule-oriented cultures
  • pro-partnership and pro-transactional cultures
  • ceremonial and non-ceremonial cultures
  • monochronic and polychronic cultures
  • Does “yes” always mean “yes”? - hidden assumptions and unspoken expectations in communication with representatives of specific cultures

6. “Partner Manual” – What to do, what not to do, and complete “faux pas”

  • Cultures of Western Europe (Germany, France, Italy)
  • Cultures of former USSR states
  • American culture

7. Summary

Requirements

The course is general in nature and does not require specialized knowledge to participate.

 14 Hours

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Price per participant

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