Building an Effective Team with Belbin Team Roles Training Course

A highly interactive course featuring individual and group discussions, along with skills practice, to enable participants to share ideas and enhance their skill levels.

Audience

Anyone looking to improve their assertiveness skills

Aim

This course aims to boost confidence and increase the ability of participants to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme, participants will:

• Understand and overcome barriers to being assertive
• Identify behavioural traits in themselves and others and learn effective strategies for managing them
• Communicate effectively with a diverse range of people to achieve mutually beneficial outcomes wherever possible
• Effectively manage challenging situations.

Goal

The training aims to review and enhance the competencies necessary for achieving business objectives, both individually and as part of a team. The focus will be on developing skills such as:

• Establishing an effective communication style with colleagues
• Analyzing practical barriers to communication and employing active techniques to prevent them
• Fostering supportive relationships within the team
• Promoting efficient teamwork
• Raising awareness of mutual influence between team dynamics and individual contributions
• Mastering various techniques for conflict resolution
• Adopting constructive attitudes and behaviors, such as assertiveness

Method of Work

The training is designed to be highly interactive, with participants actively engaged for over 80% of the time. Each session follows a consistent pattern: starting with an exercise to build awareness, followed by a brief lecture on the techniques (to provide knowledge), and then practicing new tactics and techniques (to develop skills). At the end of each session, participants receive supporting materials related to the topics covered.

Practical material is summarized through mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms experienced by participants during training exercises.

Purpose of training:

This training is designed for individuals who aim to effectively and efficiently manage conflict situations. It is suitable for those who wish to enhance their skills in leveraging conflict to improve team performance and develop the ability to apply various strategies, methods, and techniques of conflict management.

Benefits of training course:

The course will equip participants with the methods and techniques needed to resolve conflict situations effectively. It focuses on enhancing communication skills in conflict scenarios, preparing thorough analyses of the parties' needs and problem formulation, and utilizing stress management, emotional regulation, and assertiveness techniques to address conflicts.

Skills acquired during the training:

• communicate effectively in conflict situations
• identify sources of conflict
• analyze the needs of the parties involved and formulate the problem
• apply methods and techniques for resolving conflicts
• understand the principles of assertiveness and emotional management in conflict resolution
• implement assertive resistance strategies
• demonstrate appropriate behavior during conflicts
• manage stress and emotions effectively

Training method:

The training will be conducted through lectures, simulations, case studies, role-playing exercises, and providing feedback to participants.

By the end of the course, delegates will be able to:

• Recognize the importance of managing their own behaviour before they can influence others’ behaviour
• Comprehend the advantages and disadvantages of different communication channels available
• Effectively manage both internal and external customers and stakeholders

Format of the course

The course will be a highly interactive blend of:

• Facilitated discussions
• Slide presentations
• Exercises, and
• Case studies

Audience

The course is designed for staff who need a comprehensive understanding of the challenges related to Communication and Influence:

• Their colleagues
• Their supervisors
• Their internal and external clients and stakeholders

Format of the Course

The course will be an engaging blend of:

• Facilitated discussions
• Slide presentations
• Practical exercises and case studies

By the End of the Course, Delegates Will Be Able to:

• Recognize the importance of managing their own behavior before they can influence others
• Understand the advantages and disadvantages of different communication methods
• Effectively manage their internal and external clients and stakeholders
• Describe how to handle challenging situations that may arise in the office

As the pace of change accelerates in digital business and Business 3.0, organizational boundaries and alliances are constantly evolving. To thrive in this new knowledge economy, teams and individuals need to learn how to resolve conflicts more effectively while maintaining long-term relationships. Unfortunately, most professionals receive very little education in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive-aggressive, or worse, schoolyard bullying becomes the dominant means of resolving disputes.

This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams, and business professionals who wish to learn how to resolve conflicts using practical, simple-to-follow yet highly effective conflict models. By the end of the course, you will have experience with 14 powerful plug-and-play tools that can help you resolve conflicts while maintaining positive relationships in the workplace.

By the conclusion of this training, participants will be able to:

• Identify the five stages of effective conflict resolution.
• Agree on how to handle conflict before it arises.
• Manage themselves positively through conflict.
• Work with proven methods to resolve conflicts faster and more effectively.
• Rehearse conflict scenarios to achieve better outcomes.
• Learn from past conflicts to approach future ones differently.

The program includes simulations, role-playing activities, and interactive workshops to provide the necessary practical experience. The course emphasizes fun, interactive, practical, visual, and analogy-based learning to help embed the models while moving at a fast pace. You can expect to explore topics ranging from buildings to emotions, preparing your conflict dish, lemmings, leading 20th-century psychologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs, and Les Miserables.

Format of the Course

• Interactive lecture and discussion.
• Plenty of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

In an increasingly globalized world, we often find ourselves working in more multicultural environments where conflicts between individuals and groups can arise. The core belief behind conflict resolution is that while conflicts are inevitable, they can be effectively managed.

Assertiveness, self-confidence, negotiation skills, and interpersonal abilities are crucial in supporting conflict resolution. In our daily lives, we encounter numerous situations where we consciously or unconsciously manage conflicts with family members, friends, clients, and business partners. Mastering conflict resolution not only helps to resolve disputes effectively but also enhances communication, persuasion, and business outcomes, as well as improving organizational and personal performance.

This course combines theories and concepts with group exercises and individual activities to enable participants to share ideas and develop their skills.

Objectives:

• To understand the fundamental aspects and subtleties of conflicts within organizations
• To explore key concepts, factors, theories, types, and models in conflict resolution
• To identify personality types and leadership styles that support negotiation skills
• To learn the principles of assertiveness and self-confidence
• To gain practical experience and practice in conflict resolution techniques

Audience

• Staff who need to be fully aware of the issues surrounding influencing and avoiding conflict with:
  • Their colleagues
  • Their supervisors
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, participants will be able to:

• Recognize the importance of managing their own behaviour before they can influence others’ behaviour
• Understand the advantages and disadvantages of various communication methods available
• Effectively manage their internal and external customers and stakeholders

Format

The course will be a highly interactive mix of:

• Facilitated discussions
• Slide presentations
• Exercises
• Case studies

This two-day course is tailored for individuals aiming to achieve better results from their negotiations with customers, suppliers, and colleagues. It equips participants with the skills and strategies employed by successful negotiators, fostering the confidence needed to excel in these interactions.

Participants will explore various negotiating styles and learn how to enhance their personal influence while maintaining important relationships. The course is highly interactive, combining lectures, discussions, coaching sessions, and practical exercises.