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Course Outline

1. The significance of the evaluative conversation in the human resource management process.
2. Periodic assessment versus ongoing assessment.
3. Advantages of using a formalized evaluative conversation.
4. Preparing for the evaluative conversation.

  • How to inform about the evaluative conversation
  • Gathering information and arguments
  • Identifying employee needs
  • Objective of the evaluative conversation
  • Planning the evaluative conversation
  • Structure

5. How to conduct an effective evaluative conversation

  • Causes of errors in assessment
  • How to reduce subjectivity in evaluation
  • Styles of conducting an evaluative conversation
  • Giving and receiving feedback
  • Formulating constructive critical remarks and praise
  • Setting goals and creating development plans
  • Conducting a conversation with a "difficult" employee.

6. Effective communication during the evaluative conversation.

7. Building a competence map based on the evaluative conversation.

8. Planning employee development.

9. Manager's actions between periodic evaluative conversations.

  • Agreements reached after the conversation
  • Conclusions for the future
  • Evaluation of the conversation
  • Consistent enforcement of conversation agreements

Requirements

The course has a general nature, and participation does not require specialized knowledge.

 7 Hours

Number of participants


Price per participant

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