Course Outline
Communication and Collaboration
- Communication – what is a communication style and why is it important for effectively communicating goals, motivating, and interacting with the team and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
Modern “Management” – Team Collaboration Models and Team Self-Organization
- If people are motivated (“want to do things”), the whole team has a good chance of performing well
- The “desire” to make independent decisions
- Aiming for a common goal (hitting the same target)
- Ensuring people are motivated to do one thing but capable of doing another (aligning motivation with capability)
- Supporting the effective self-organization of the team as a system
- Learning through experience
Communication – Basics
- Principles of effective communication,
- Leadership style and its impact on reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosing and identifying preferred roles and communication styles
- Effective communication between different roles and communication styles,
- Colors in communication – the foundation for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- The “Conflict Spiral”,
- Effective problem and conflict resolution
Communication with the External Environment
- The communication process,
- Communication planning,
- Information management,
- Communicating with the external environment,
- Partnership and collaboration in organizations - SRMM® model
- Model maturity levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who am I collaborating with?
- Identifying Partners
- Mapping interactions with Partners
- Improvement plans
Summary - Best and Worst Practices in Communication and Team Management
Requirements
The training is designed to be interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise focused on new habits (building awareness), a mini-lecture on techniques (knowledge), and an exercise in applying new tactics and techniques (skills). At the end of each session, participants receive supporting materials related to the session’s topics. Practical exercises are summarized with mini-lectures that provide the theoretical foundations and explain the basic psychological mechanisms experienced by participants during the workshop activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
