Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Openness to Others: 5 Generations in the Consumer Market, 4 Generations in the Labor Market
- Openness to Others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists
- Which generation do I represent?
- Characteristics of 4 generations functioning in the labor market: Z, Y, X, and Baby Boomers
Generational Differences Among Employees:
- Defining and managing employee development potential, considering the specific needs and life opportunities resulting from age - key competencies
- Techniques and skills in the area of motivating and managing employees of different ages.
Age Management – How Did We Prepare to Welcome the Youngest Generations Y and Z?
- What is an employee from Generation Y and Z?
- What motivates an employee from Generation Y and Z?
- How to communicate with an employee from Generation Y and Z?
- How to manage an employee from Generation Y and Z?
Communication X, Y, Z
- How to design appropriate communication for generations X, Y, Z
- Why do I need to adapt the message?
- Shared communication tools – Feedback
- How to communicate to motivate generations?
- Open Communication – Authority in Communication
- Communication in Business – Development of Cooperation
Management and Motivation XYZ
- Setting goals and task implementation
- Team management, action coordination, project management – cross-generational cooperation
- What motivates each generation? – The key to the generation
- How to design cooperation?
- How to complement each other in business?
- How to effectively divide tasks in the team – competence table
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage and what truly motivates them?
- Will we soon be short of employees?
- Recruitment XYZ: What Matters to Each Generation
Difficult Situations XYZ – Assertiveness in Communication
- Conflict Management – difficult situations between generations
- How to predict conflicts at work?
- Levels of Communication – speaker attitudes (boss, employee, supplier, recipient)
- How to talk with employees, superiors, etc?
- Empathy in Communication
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (1)
Very practical. Trainer was very flexible in ensuring we meet our needs.