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Duration 7 hours
Course Outline
Understanding Workplace Sensitivity
- Defining respect and sensitivity in professional contexts
- The influence of tone, body language, and choice of words
- Developing awareness of social, personal, and cultural variations
Identifying and Mitigating Unconscious Bias
- The formation of biases and their effect on decision-making processes
- Illustrations of microaggressions and inadvertent offenses
- Actionable strategies to minimize bias and ensure fairness
Empathy and Emotional Intelligence
- Comprehending the emotions and viewpoints of others
- Practicing active listening and compassionate dialogue
- Harnessing empathy to boost trust and teamwork
Navigating Sensitive Scenarios
- Constructive responses to conflict or perceived offense
- Sustaining professionalism while under pressure
- Transforming challenging conversations into learning moments
Fostering an Inclusive Culture
- Encouraging shared responsibility, openness, and mutual respect
- Championing inclusive practices in daily interactions
- The role of leadership in demonstrating sensitivity
Practical Application and Reflection
- Exercises based on case studies of sensitive workplace situations
- Group debriefs and sharing of insights
- Creating a personal action plan to implement sensitivity principles
Summary and Future Actions
- Recap of core concepts and recommended practices
- Commitment to ongoing respect and self-awareness
- Strategies for sustaining long-term inclusivity in the workplace
Requirements
- Background in team-based or client-facing roles
- Willingness to engage in self-reflection and group discussions
- No previous experience in diversity or inclusion training necessary
Target Audience
- Staff members and team leaders committed to advancing respect and inclusion
- Managers seeking to enhance empathy and awareness among their teams
- Organizations dedicated to nurturing a culture of understanding and sensitivity
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.